Virtual Assistant, Customer Service, Appointment Setter

77 ID PROOF
Timeproof:
EXPECTED SALARY
Php 40,000.00/month ( $808 USD )
40 hrs/wk ( $4.67 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
13 years of work experience in customer service, operations management, data entry, virtual assistant, appointment setting.
BASIC INFORMATION
Age:
34
Gender:
Female
Tests Taken:
IQ
Score:  112

DISC
Compliance:13
Dominance:23
Influence:19
Steadiness:45

English
 C1(Advanced)
Last Active:
2019-10-17
Member Since:
2015-09-25
SKILL SUMMARY

Good day! Welcome to my job profile! My name is Aqecdcwgi and I have over 13 years of experience in operations management, customer service, data entry, internet research, virtual assistant, appointment setting, and sales. I previously worked for the following companies:
Real Estate School in Rockville, MD
MD, DC, and VA Real Estate Agent
US banks
US Cable company
US Telecommunications company

Hard Skills:
Computer-savvy Virtual Assistant. 
Strong interpersonal skills and a lifelong focus on supporting others and helping them shine. 
Microsoft Office (Word, Excel, Outlook, Powerpoint)     
Database management (NICE, Citrix, Nextiva, Skype, Hangouts, Liondesk, Firepoint, Matrix MLS, Bright MLS, Xcatalyst, Mojosells, Zendesk, Infusionsoft)   
Calendar management    
Accuracy    
Data entry    
Billing

Soft Skills:
Communication (written and verbal)
Prioritization
Problem solving
Organization
Research
Attention to detail
Multitasking
Customer service
Telephone Etiquette
Professionalism
Responsibility
Analysis
Teamwork
Delegation
Training
Flexibility
Efficiency

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Project Coordinator
  • Research
  • Speaking
  • Writing
  • Email Marketing
  • Lead Generation
  • Telemarketing
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
EXPERIENCE

Handled a variety of administrative duties for the Chief Executive Office and Operations Manager.
Maintained CEO's calendar, scheduling meetings and ensuring no conflicts occur. Designed web forms, flyers, e-invites, tracked response, and generated data reports from Infusionsoft, or Evenbrite.
Successfully planned and coordinated company events.
Produced reports, flyers, spreadsheets, graphs, diagrams, charts, and illustrations. Prepared proofread and formatted the correspondence.
Responded to calls and provided information concerning company services
and products in accordance with established procedures.
Managed and updated Social Media accounts.
Recruiting- Posted on Wizehire, Upwork, Fiverr, and interviewed via Skype and phone.
Managed a team virtually using, Skype, Hangouts, phone, and email correspondence.
Researched information from the web used to create documents and reports for clients.
Managed several email accounts on a daily basis, ensuring excellent customer care for our clients.
Trained new associates.
Work independently meeting quick turn-around times and deadlines.
Proficient computer skills including uploading completed copy to website, invoice, utilizing Microsoft Word, Excel, Google Docs and Sheets, Docusign
Experienced using systems like, NICE, Citrix, Nextiva, Skype, Hangouts, Liondesk, Firepoint, Matrix MLS, Bright MLS, Xcatalyst, Mojosells, Zendesk, Infusionsoft.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Project Coordinator
  • Research

English
EXPERIENCE

Confident and professional speaking abilities and experience in-person or
over the phone.
Emphatic listener.    
Trained new associates.

SKILL RATING
  • Speaking
  • Writing

Marketing & Sales
EXPERIENCE

Initiated a series of marketing campaigns including emails, text messaging, and phone calls.
Successful in booking showing homes appointment and continue to search and send them list of homes in Matrix and Bright MLS.
Keep detailed customer account records and contact logs.
Respond to all customer inquiries in a timely manner.
Negotiate prices and service agreements.

SKILL RATING
  • Email Marketing
  • Lead Generation
  • Telemarketing

Customer Service & Admin Support
EXPERIENCE

Helped customers to register for classes, events, purchase products.
Resolving customer concerns.
Helped write the company's customer service and operations manual.
Helped trained new telemarketers, including policies, services, and registrations. Performed data-management tasks. Drafted and edited office memos.
Assisted with all administrative duties.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support

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