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Virtual Assistant for a Real Estate School in Rockville, MD
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Computer-savvy Virtual Assistant.
Strong interpersonal skills and a lifelong focus on supporting others and helping them shine.
Microsoft Office (Word, Excel, Outlook, Powerpoint)
Database management (NICE, Citrix, Nextiva,
Communication (written and verbal)
Attention to detail
Handled a variety of administrative duties for the Chief Executive Office and Operations Manager.
Maintained CEO's calendar, scheduling meetings and ensuring no conflicts occur. Designed web forms, flyers, e-invites, tracked response, and generated data reports from Infusionsoft, or Evenbrite.
Successfully planned and coordinated company events.
Produced reports, flyers, spreadsheets, graphs, diagrams, charts, and illustrations. Prepared proofread and formatted the correspondence.
Responded to calls and provided information concerning company services
and products in accordance with established procedures.
Managed and updated Social Media accounts.
Recruiting- Posted on Wizehire, Upwork, Fiverr, and interviewed via Skype and phone.
Managed a team virtually using, Skype, Hangouts, phone, and email correspondence.
Researched information from the web used to create documents and reports for clients.
Managed several email accounts on a daily basis, ensuring excellent customer care for our clients.
Trained new associates.
Work independently meeting quick turn-around times and deadlines.
Proficient computer skills including uploading completed copy to website, invoice, utilizing Microsoft Word, Excel, Google Docs and Sheets, Docusign
Experienced using systems like, NICE, Citrix, Nextiva, Skype, Hangouts, Liondesk, Firepoint, Matrix MLS, Bright MLS, Xcatalyst, Mojosells, Zendesk, Infusionsoft.
Confident and professional speaking abilities and experience in-person or
over the phone.
Trained new associates.
Initiated a series of marketing campaigns including emails, text messaging, and phone calls.
Successful in booking showing homes appointment and continue to search and send them list of homes in Matrix and Bright MLS.
Keep detailed customer account records and contact logs.
Respond to all customer inquiries in a timely manner.
Negotiate prices and service agreements.
Helped customers to register for classes, events, purchase products.
Resolving customer concerns.
Helped write the company's customer service and operations manual.
Helped trained new telemarketers, including policies, services, and registrations. Performed data-management tasks. Drafted and edited office memos.
Assisted with all administrative duties.
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