Mario

Virtual Professional

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

February 20th, 2024 (37 days ago)

Member Since

August 12th, 2022

Profile Description

ISA/Cold Caller/General Admin for Real Estate
-Social Media Marketing
-Managing Calendar (Day to day tasks, meetings, etc.)
-Cold Calling to at least 500 prospects every day (Calltools)
-Follow up on leads that may be interested in selling their property
-CRM Management (ReiSift, Remini & Upgrade to see actual info)
-SMS Marketing (scheduling, follow-up, total campaign setup), the tool used is ReiReply
-Data Entry Management (managing leads by verifying them using the county website and validating phone
-Worked as a loan processing assistant and c number before encoding them into the CRM) compliance officer within the mortgage industry. Tools used: Upgrade to see actual info; Treeno; Google Workspace; ZOOM


Order Entry Representative/Appointment Setter/Tier II Internet Support/Mentor on Duty
-Providing technical support and resolution to complicated issues with customer’s internet service which can no longer be resolved on TSR’s end such as complicated email issues, long-term unresolved internet issues, and even billing concerns
-Taking supervisory calls upon customer’s request or if the call requires supervisor assistance\process can only be done by the supervisor
-Communicating with partner sites thru email and working together on resolving issues with the tools and outages that may occur anytime
-Providing feedback and coaching on agent processes as a way to improve and educate them thus preventing the same thing from happening again.

Technical Support Representative/Sales
-Providing technical support and resolution to customers’ issues with the cable, internet, phone, and intelligent home system.
-Processing new connect orders for customers as a part of monthly metric scores wherein upselling skills are highly required.
-Handling billing disputes and clarifications when it comes to the charges on the customer’s bill.

Customer Service Representative/Appointment Setter/Billing
-Top agent for 6 consecutive months
-Manage flights, hotels, cars, and vacation packages that a customer would call in about.
-Handling disputes, adjustments, and other billing concerns on a customer’s account.
-Provide options and recommendations using research based on customers’ needs or wants.

Top Skills

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Office and Administration » Travel Planning

Other Skills

E-Commerce » Inventory Management » Quality Control

Human Resources

Real Estate » Appointment Setting

Office and Administration » Transcription

Office and Administration » Translation

Office and Administration » Microsoft Excel

Office and Administration » Personal Assistant

Basic Information

Age
Not Specified
Gender
Male
Website
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Address
Victorias City, Negros Occidental
Tests Taken
IQ
Score:  135
DISC
Dominance: 48
Influence: 30
Steadiness: 17
Compliance: 6
English
C1(Advanced)
Uploaded ID
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