ISA/Cold Caller/General Admin for Real Estate
-Social Media Marketing
-Managing Calendar (Day to day tasks, meetings, etc.)
-Cold Calling to at least 500 prospects every day (Calltools)
-Follow up on leads that may be interested in selling their property
-CRM Management (ReiSift, Remini &
-SMS Marketing (scheduling, follow-up, total campaign setup), the tool used is ReiReply
-Data Entry Management (managing leads by verifying them using the county website and validating phone
-Worked as a loan processing assistant and c number before encoding them into the CRM) compliance officer within the mortgage industry. Tools used:
Order Entry Representative/Appointment Setter/Tier II Internet Support/Mentor on Duty
-Providing technical support and resolution to complicated issues with customer’s internet service which can no longer be resolved on TSR’s end such as complicated
-Taking supervisory calls upon customer’s request or if the call requires supervisor assistance\process can only be done by the supervisor
-Communicating with partner sites thru
-Providing feedback and coaching on agent processes as a way to improve and educate them thus preventing the same thing from happening again.
Technical Support Representative/Sales
-Providing technical support and resolution to customers’ issues with the cable, internet, phone, and intelligent home system.
-Processing new connect orders for customers as a part of monthly metric scores wherein upselling skills are highly required.
-Handling billing disputes and clarifications when it comes to the charges on the customer’s bill.
Customer Service Representative/Appointment Setter/Billing
-Top agent for 6 consecutive months
-Manage flights, hotels, cars, and vacation packages that a customer would call in about.
-Handling disputes, adjustments, and other billing concerns on a customer’s account.
-Provide options and recommendations using research based on customers’ needs or wants.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.