Current Employment Status:
Hired Full Time on Nov 19, 2022

80b8d2df0dc8 409e049019

Virtual Assistant|Customer Service|Social Media Management|

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EXPECTED SALARY
Php 45,000.00/month
( $810 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $4.68 USD/hr )
EXPERIENCE OVERVIEW
7
BASIC INFORMATION
Age:
30
Gender:
Female
Location:
Pavia, Iloilo
Tests Taken:
IQ
Score:  97

DISC
Dominance:48
Influence:11
Steadiness:27
Compliance:14

English
 C2(Advanced/Mastery)
Last Active:
November 24th, 2022 (3 days ago)
Member Since:
August 8th, 2022
SKILL SUMMARY

I have over 6- 8 years experience in BPO Industry. I am well-experienced in any type of CRMs such as; Zendesk, Salesforce, Modio, Podio, Citrix, bitrix, Einstein, biller. etc.

I have a definite amount of experience in customer service specifically as Sales associate and technical support in one of the giant American and Canadian Telecommunication Companies such as: Comcast, Timewarner cable and Bell Canada. Due to work efficiency, integrity and passion; I was promoted to Team Supervisor for PUMA USA and Canada customer service team and Quality assurance specialist for Quality and operations.

I am comprehensive towards business; agents' performances and improvements for high quality of calls, Emails and Chat; as well as KPIs for Customer service satisfaction and sales performance. Leading customer care, process improvement, business performance management with great concentration. Known as an innovative thinker, methodical and cross-functional Leader to manage team's goals and success. Recognized for maximizing and optimizing time and performance by implementing root cause analysis to determine and understand clients and agents' business's opportunities to create an effective action plan for efficient business processes and solutions.

I was once a business owner and manager  with a definite amount of knowledge to handle my own ECommerce business on Upgrade to see actual info APP and on Facebook. I am well-equipped in terms of  Order tracking, as I worked and contacted directly with some local couriers in our country. I am keen in terms of product fulfillment; product listing; updating stock inventory; displaying model images; adding detailed description of the product and responding to Emails and chat messages from customers in the ECommerce platform. 

I also have formidable experience in social media management as frontline officer for US Live music APP SESSIONSLIVE by handling Artists' concerns from all over the world regarding live sessions; earnings process, withdrawal process, etc. via Email responses and Chats on Instagram, Facebook and Upgrade to see actual info.

I am a self-directed, driven and productive Virtual Assistant with an incredible work ethics and experience in Customer service for Phone; EMAIL; and Chats. My recent project was as a Real Estate; Home Repairs and Renovations Appointment setter through cold calling. I have experience working at TripAdvisor customer service for vacation rentals, B&B, Hotels and restaurant bookings and reservation for both owners and customers.




WORKER SKILLS
TOP SKILLS
  • Appointment Setter
  • Email Management
  • Personal Assistant
  • Quality Assurance
  • Research
  • Speaking
  • Writing
  • Editing Proofreading
  • Email Marketing
  • Facebook Marketing
  • Sales Representative
  • Ecommerce / Shopping Carts
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 3 years of work experience as Virtual Office Assistant for Real Estate company. I am a self-directed, driven and productive Virtual Assistant with an incredible work ethics and experience in Customer service for Phone; EMAIL; and Chats. My recent project was as a Real Estate; Home Repairs and Renovations Appointment and Leads Manager. Sending and responding EMails for my client. Researching websites that can provide concise information about leads prior and recent contact numbers and addresses. Researching for investment properties around the world where my clients would be interested in buying, making follow up calls on clients regarding their interest in selling their properties, Calling acquisition managers and contractors in the local area and assign the closed sales leads. Updating leads and sales information in the CRM and google sheets tracker.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Recruitment Assistant
  • Research

English
EXPERIENCE

I have over 6 years of experience in customer service specifically as Sales associate and technical support in one of the giant American and Canadian Telecommunication Companies such as: Comcast, Timewarner cable and Bell Canada. Due to work efficiency, integrity and passion; I was promoted to Team Supervisor for PUMA USA and Canada customer service team and Quality assurance specialist for Quality and operations. I have management experience that gave me the privilege to work directly with our clients. I also worked as customer service associate in 1800-flowers in the US. I have worked as Virtual Assistant for US music live stream platform SESSIONSLIVE and conversed with our Artists all over the world in Proficient English.

SKILL RATING
  • Speaking
  • Translation
  • Writing

Writing
SKILL RATING
  • Editing Proofreading

Sales and Marketing
SKILL RATING
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Sales Representative

Webmaster
EXPERIENCE

I was a business owner with a definite amount of knowledge to handle my own ECommerce business on Shopee APP and on Facebook. I am well-equipped in terms of Order tracking, as I worked and contacted directly with some local couriers in our country. I am keen in terms of product fulfillment; product listing; updating stock inventory; displaying model images; adding detailed description of the product and responding to Emails and chat messages from customers in the ECommerce platform. Also, I have experience in social media management as frontline officer for US Live music APP SESSIONS LIVE by handling Chats and EMail responses on Instagram, Facebook and WHatsApp.

SKILL RATING
  • Ecommerce / Shopping Carts

Graphics & Multimedia
SKILL RATING
  • 3D Modeling
  • Logo Design
  • Photoshop
  • Recording Audio
  • Shirt Design
  • Video Editing

Customer Service & Admin Support
SKILL RATING
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
EXPERIENCE

I am a self-directed, driven and productive Virtual Assistant with an incredible work ethics and experience in Customer service for Phone; EMAIL; and Chats. My recent project was as a Real Estate; Home Repairs and Renovations Appointment setter through cold calling. I have experience working at TripAdvisor customer service for vacation rentals, B&B, Hotels and restaurant bookings and reservation for both owners and customers.

SKILL RATING
  • Real Estate Services

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