I started working in a BPO industry since 2006 as a customer service associate, technical support and financial services in different campaigns like tax software company, Dell computers, telecommunications, insurance and Forex. I can easily adapt to changes, can multi task, good in typing, administrative tasks, can communicate well with different types of customers in different communication methods like
I've been an admin assistant for 7 months with Ammex I-support in an insurance campaign. We ensure that the details of the insurance forms are correct, the files/attachments are complete and correct, categorize them accordingly. Check the billing statement if correct, the discounts and rates are applied accordingly. We directly contact the brokers for follow ups and missing documents. I have worked with Deliver events for more than 2 years now as a Virtual Assistant, Account manager and Business Development executive. I have different tasks here: Lead generation, Sales and Account management. I do setup meetings by sending meeting invitations via Google calendar, send marketing emails and make outbound calls. I also act as a customer service for any issues and inquiries they might have. I communicate with them also via Linkedin and whatsapp, depending on whichever they are responsive. Another important task that I do is to ensure that they are well aware of our event terms and conditions, they understood the event guidelines and how our matchmaking tool works. I ensure their hotel and accommodations are well organized and booked the right way.
I have been communicating with American clients and customers since 2009 because I was a customer service representative, technical support and financial service representative.
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