Customer service professional/ administrative assistant/ vir

Age:

40

Gender:

Female

Location:

Tayabas, Quezon

Tests Taken:

IQ
Score:  93

DISC

Dominance:	42/25
Influence:	28/25
Steadiness:	99/46
Compliance:	77/81

Last Active:

December 1st, 2022 (58 days ago)

Member Since:

September 8th, 2015

I started working in a BPO industry since 2006 as a customer service associate, technical support and financial services in different campaigns like tax software company, Dell computers, telecommunications, insurance and Forex. I can easily adapt to changes, can multi task, good in typing, administrative tasks, can communicate well with different types of customers in different communication methods like email, chat and voice calls. Experienced in Microsoft office suite, CRM, saUpgrade to see actual infoforce, FreshSaUpgrade to see actual info, Zoho and siebel. I am resourceful, can work with minimal supervision, committed, team player, works with integrity and has good work ethics. I can help you with taking care of your customers by continuously communicating with them, ensuring they aren't having issues with the product they availed, helping them understand how to use the product they purchased. Providing updates and upgrades to ensure they can get the best service and or product. I am also kin to details, perfectionist and always find ways on how to do the task faster but still with quality. I can help you with setting up appointments, calendar scheduling and lead generation using LinkedIn and SaUpgrade to see actual info Navigator. 

TOP SKILLS

• Admin Assistant

• Data Entry

• Email Management

• Personal Assistant

• Quality Assurance

• Research

• Lead Generation

• Sales Representative

• Customer Support

• Email Support

• Phone Support

• Tech Support

Office & Admin (Virtual Assistant)

EXPERIENCE

I've been an admin assistant for 7 months with Ammex I-support in an insurance campaign. We ensure that the details of the insurance forms are correct, the files/attachments are complete and correct, categorize them accordingly. Check the billing statement if correct, the discounts and rates are applied accordingly. We directly contact the brokers for follow ups and missing documents. I have worked with Deliver events for more than 2 years now as a Virtual Assistant, Account manager and Business Development executive. I have different tasks here: Lead generation, Sales and Account management. I do setup meetings by sending meeting invitations via Google calendar, send marketing emails and make outbound calls. I also act as a customer service for any issues and inquiries they might have. I communicate with them also via Linkedin and whatsapp, depending on whichever they are responsive. Another important task that I do is to ensure that they are well aware of our event terms and conditions, they understood the event guidelines and how our matchmaking tool works. I ensure their hotel and accommodations are well organized and booked the right way.

SKILL RATING

• Admin Assistant

• Data Entry

• Email Management

• Event Planner

• Excel

• Personal Assistant

• Project Coordinator

• Quality Assurance

• Research

• Transcription

• Travel Planning

English

EXPERIENCE

I have been communicating with American clients and customers since 2009 because I was a customer service representative, technical support and financial service representative.

SKILL RATING

• Speaking

• Writing

Sales and Marketing

SKILL RATING

• Direct Mail Marketing

• Email Marketing

• Lead Generation

• Sales Representative

• Telemarketing

Customer Service & Admin Support

SKILL RATING

• Customer Support

• Email Support

• Phone Support

• Social Media Moderation

• Tech Support