41 9cdd8fd08

Virtual Assistant / Customer Service Professional

99 ID PROOF
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EXPECTED SALARY
Php 30,000.00/month
( $540 USD )
EDUCATIONAL ATTAINMENT
Bachelors Degree in Secondary Education (English Major)
AVAILABILITY
40 hrs/wk
( $3.12 USD/hr )
EXPERIENCE OVERVIEW
more than 3 years - BPO industry and 7 years - ESL online tutor
BASIC INFORMATION
Age:
35
Gender:
Female
Location:
Sta. Maria, Bulacan
Tests Taken:
IQ
Score:  128

DISC
Dominance:30
Influence:9
Steadiness:35
Compliance:26

English
 C2(Advanced/Mastery)
Last Active:
November 25th, 2022 (yesterday)
Member Since:
September 6th, 2015
SKILL SUMMARY

My experience of almost 4 years in the BPO industry provided me with opportunities to work as a customer support and collections agent for an American Upgrade to see actual info addition, I worked as a Senior Associate for a US based mortgage company. I was mainly responsible for assisting real estate brokers and buyers in completing documents related to the sale of the property. Thus, I have gained knowledge and skills in customer service, email handling, phone handling and data entry(spreadsheet). 

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Email Management
  • Speaking
  • Tutoring Teaching
  • Writing
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Research

English
EXPERIENCE

Working in the BPO industry for over 3 years gave me lots of opportunities to communicate with English native speakers on the phone and via chat and e-mail. On the other hand, my 7 years experience as an ESL tutor online strengthened my English skills. I was able to teach and converse with my students from various business fields. Both industries allowed me to hone my skills and expand my knowledge of different businesses.

SKILL RATING
  • Speaking
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

I have acquired years of experience in writing business emails. I communicated with customers via e-mail while working in the BPO industry and this experience became handy when I taught business English to my students when I worked as an ESL tutor.

SKILL RATING
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading

Customer Service & Admin Support
EXPERIENCE

I have over 3 years experience in customer support, e-mail support and phone support. I communicated with customers and foreign colleagues on the phone and via chat and e-mail.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
EXPERIENCE

I worked for a real estate company for almost a year and this job gave me valuable experience in communicating with real estate agents, customers and bidders, bank representatives and foreign colleagues. I also had a chance to work with professionals in handling paperwork related to foreclosure and bidding.

SKILL RATING
  • Real Estate Services

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