Experienced Customer Service Pro|Dental Healthcare Expert

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors degree

Last Active

September 19th, 2023 (8 days ago)

Member Since

July 28th, 2022

Profile Description

"I help dental offices optimize patient care, analyze patient needs and optimize workflows  ensuring higher customer satisfaction rates. I also provide guidance on practice management strategies, resulting in reduced customer churn and increased revenue for dental businesses."

With 15+ years of customer service experience!

Dedicated Dental Support Prodigy
Organized and Meticulous Dental Claims Specialist/Biller
Dynamic - Email, SMS and Live Chat Support
Persuasive Sales Specialist
Efficient Ecommerce Customer Support
A+ Virtual Assistant
Empowering YOU so YOU could enjoy life!


I would like to show you some of my expertise for your convenience:

Entering data using dental practice management software (PMS)
Uploading completed insurance verification forms in Open Dental
Obtaining complete dental benefit breakdown and eligibility over the phone, via fax and via insurance website
Sending claims and pre-authorizations with needed documents (Trellis/Vyne Dental)
Posting Claim Payments and EOBs
Calling insurance companies and following up on outstanding claims
Processing Refund
Knowledgeable in CPT/ADA codes
Basic Knowledge in Scheduling patients
Taking inbound and outbound calls providing top-notch customer service
Assisting Clients with administrative tasks
Responding promptly to customer inquiries about order status/tracking, product availability, refund, returns and exchanges
Assisting customer with product inquiries and generating sales
Responding promptly to customer inquiries via email and live chat
Sending and responding to a bunch of emails
Organizing Time-Consuming Tasks
Scheduling Meetings


TOOLS I AM EXPERT WITH

Open Dental
Trellis/Vyne Dental
Insurance Websites
DentalXchange
LastPass
Softphone (e.g. SIP, Dialpad, Avaya, Mango Phone)
Microsoft Office Tools (Outlook, Excel, Powerpoint, Teams)
Google Workspace (Docs, Spreadsheet, Drive, Calendar)
Ecommerce Platforms (Zendesk, Shopify, Shipbob and Magento)
Slack, Upgrade to see actual info and Skype


SOFT SKILLS
Detail-oriented and team player
Excellent interpersonal, written and Verbal Communication Skills
Ability to work independently or as part of a Team
Highly organize and efficient
Strong ability to multitask
Proven leadership skills and ability to motivate

Thank you for visiting my profile.

Looking forward to working with you!