Anne

CSR, Market Research Interviewer, Product Lister, Social Media Moderator

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Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Associates degree

Last Active

March 26th, 2024 (2 days ago)

Member Since

September 2nd, 2015

Profile Description

Here's a list of the skills I've gained so far while working in the BPO industry. 
Previous work experience:

* eBay Representative for 3 years 
* Experienced in searching for profitable products in a different e-commerce site and listing it on eBay or Amazon. (Dropship product lister)
* Conducted Phone Surveys for 2 years 
* Email Support using Zendesk and Kustomer App 
* Creating orders, refund, replacement, canceling orders, via Shopify (Uses ReCharge as well) 
* Updating Customers with their order status * Filed claims for damaged or lost orders via FedEx 
* Knows how to use Woocommerce 
* Assisted customers using Talkdesk for an e-commerce business 

Current work description: I have a full-time job as a social media moderator for an e-commerce business located in California. I cater to customers' inquiries and resolve any concerns they may have in using the Upgrade to see actual info addition, I reach out to customers who leave negative feedback and see if we can turn them around and be a promoter instead. I'm up for a part-time job at the Upgrade to see actual infont.

Top Skills

Marketing » CRM » Zendesk

Experience: 5 - 10 years

Has experience in using Zendesk.

Customer Support » Email Support

Experience: 5 - 10 years

Email Support for A Pet Wellness Brand for the past 7 years.

Customer Support » Ecommerce

Experience: 10+ years

Other Skills

Customer Support » Ecommerce » Shopify

Experience: 5 - 10 years

I have experience in processing replacement, fulfilling orders and updating customer information through Shopify.

Customer Support » Social Media Moderation

Experience: 2 - 5 years

Assisting Potential customers through different social media platforms.

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Davao, Davao Del Sur
Tests Taken
None
Uploaded ID
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