d88e4db0 40029cd f8019

CSR, Market Research Interviewer, Product Lister, Social Media Moderator

80 ID PROOF
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EXPECTED SALARY
Php 40,000.00/month
( $744 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
10 hrs/wk
( $17.21 USD/hr )
EXPERIENCE OVERVIEW
7 Years
BASIC INFORMATION
Age:
30
Gender:
Female
Location:
Davao, Davao Del Sur
Tests Taken:
None
Last Active:
November 25th, 2022 (74 days ago)
Member Since:
September 2nd, 2015
SKILL SUMMARY

Here's a list of the skills I've gained so far while working in the BPO industry. 
Previous work experience:

* eBay Representative for 3 years 
* Experienced in searching for profitable products in a different e-commerce site and listing it on eBay or Amazon. (Dropship product lister)
* Conducted Phone Surveys for 2 years 
* Email Support using Zendesk and Kustomer App 
* Creating orders, refund, replacement, canceling orders, via Shopify (Uses ReCharge as well) 
* Updating Customers with their order status * Filed claims for damaged or lost orders via FedEx 
* Knows how to use Woocommerce 
* Assisted customers using Talkdesk for an e-commerce business 

Current work description: I have a full-time job as a social media moderator for an e-commerce business located in California. I cater to customers' inquiries and resolve any concerns they may have in using the Upgrade to see actual info addition, I reach out to customers who leave negative feedback and see if we can turn them around and be a promoter instead. I'm up for a part-time job at the Upgrade to see actual infont.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Quality Assurance
  • Research
  • Speaking
  • Tutoring Teaching
  • Writing
  • Copywriting
  • Editing Proofreading
  • Web Content Writing
  • Community Forum Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • Mobile Marketing
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Facebook Ads
  • Instagram Ads

Finance & Management
SKILL RATING
  • Accounting

Customer Service & Admin Support
EXPERIENCE

* eBay Representative for 3 years 
* Dropship product lister 
* Conducted Phone Surveys for 2 years
* Email Support using Zendesk and Kustomer App 
* Creating orders, refund, replacement, canceling orders, via Shopify (Uses ReCharge as well) 
* Updating Customers with their order status 
* Filed claims for damaged or lost orders via FedEx 
* Knows how to use Woocommerce 
* Assisted customers using Talkdesk 
* Social media moderator 
* Retention

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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