Mark

Customer Service Consultant

85 ID PROOF
Verified
contact
mark as hired

Overview

Looking for part-time work (4 hours/day)

at $4.00/hour ($352.00/month)

Bachelors degree

Last Active

October 17th, 2023 (163 days ago)

Member Since

July 25th, 2022

Profile Description

- Interacting with the CPOs and management to achieve NPS and FCR goals.
- Ensuring all customer queries(ESMS) and complaints get resolved in the least specified time frame for both UAE and
Bahrain Citibank.
-Calling prospects and convincing them to listen to sales presentations
of a certain product.
- Preparing and reviewing daily service MIS with CITIphone in both UAE and Bahrain.
- Managing MIFT (Manually Initiated Funds Transfer) call back function for Commercial and consumer business.
- Managing Citibank online Funds Transfer requests thru callback verification.
- Coordinate with other departments and branches to close the service requests about CITIphone
- Assist Citiphone officer agents with queries and handling customer escalations.
- Handling bookings and reservations for Marhaba meet and greet and Private Chauffer services for CITIgold customers.
- Enrolling and encoding Supplementary credit cards requested thru the call center.

Top Skills

Customer Support

Customer Support » Phone Support

Customer Support » Phone Support » English Speaking

Other Skills

Marketing » Telemarketing

Customer Support » Email Support

Office and Administration » Translation

Customer Support » Technical Support

Basic Information

Age
Not Specified
Gender
Male
Website
Sign Up with Pro Account to View
Address
sta.cruz, davao del sur
Tests Taken
None
Uploaded ID
Sign Up with Pro Account to View

“I have one of the best VAs I've had in a long time...she's been amazing”

Davonna Willis

SEE MORE REAL RESULTS

“I'm working with a very very talented person.”

- Austin L. Church

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »