Virtual Assistant / Customer and Technical Service Represent

With 4 years of experience as an admin for KITSCH LLC, I have honed my skills in various areas. I am proficient in providing email support, promptly addressing customer inquiries and resolving issues with professionalism. My experience in phone support, specifically in the logistics department, has equipped me with strong communication skills to assist customers effectively. I am also adept at handling invoicing and billing tasks, ensuring accuracy and timeliness in financial transactions.

As someone with 5 years of BPO experience, I have developed a strong skill set in customer service and technical support. During my time as a Customer Service Support Representative at SEARS Canada, I gained invaluable experience in providing exceptional customer support. I have honed my abilities in addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction. My effective communication skills and empathetic approach have allowed me to build positive relationships with customers. In addition to my customer service expertise, I also have extensive experience in technical support from my role at TimeWarner Cable. I specialized in troubleshooting internet, cable, and phone services, and I take pride in my ability to quickly diagnose and resolve complex technical issues. Whether it's restoring connectivity or resolving communication disruptions, I have proven my proficiency in efficiently addressing technical challenges. Combining my experience in both customer service and technical support, I bring a unique skill set to any customer-centric role. I am adept at managing customer interactions with professionalism and empathy, while also possessing the technical proficiency to address and resolve technical issues effectively. My adaptability and problem-solving skills have consistently allowed me to deliver exceptional customer experiences. Overall, my 5 years of BPO experience, along with my customer service support role at SEARS Canada and technical troubleshooting experience at TimeWarner Cable, have equipped me with the skills and expertise to excel in customer-focused positions. I am confident in my ability to provide exceptional customer support and efficiently resolve technical challenges.

As a Shopify admin, I have acquired extensive skills in managing and maintaining online stores on the Shopify platform. I am proficient in various aspects of Shopify, including product listings, inventory management, and order processing, which contribute to smooth operations and exceptional customer experiences. In terms of customer support, I excel in providing email support using platforms like Zendesk, Gorgias, and G Suite. With my strong written communication skills, I ensure prompt and accurate responses to customer inquiries, addressing their concerns effectively and providing top-notch support. Additionally, I have a proven track record in chat support and social media management. I possess the ability to engage with customers in real-time through chat platforms, assisting them with their queries and delivering quick resolutions. Managing social media platforms such as Facebook, Twitter, and Instagram is also one of my strengths, allowing me to maintain a positive brand image and engage customers effectively. Furthermore, I have expertise in order entry and order fulfillment. I pay close attention to detail, ensuring accurate order entry into systems, and coordinating with relevant teams to guarantee smooth and timely order processing and delivery. Overall, my skills and experience as a Shopify admin, along with my proficiency in email support, chat support, social media management, order entry, and order fulfillment, make me a versatile professional capable of providing exceptional e-commerce support and delivering outstanding customer experiences.

I am an experienced professional in cold calling and appointment setting for a hardwood company in Texas. I excel at initiating cold calls, engaging potential clients, and securing appointments. My proficiency in Zendesk Sell allows me to effectively manage leads and streamline sales processes. Additionally, I have experience in IG management, driving brand visibility and engagement.

As the owner and manager of my internet cafe turned office, I have gained valuable skills and experience in various areas. I successfully transformed the business into a productive workspace, ensuring smooth operations and a conducive working environment. Additionally, I have led and managed a team of cold callers for campaigns such as surveys, health insurance, and employee retention programs targeting businesses. My ability to oversee and motivate the team has resulted in successful campaigns and positive outcomes.

In my 6 months of practicing Squarespace, I have gained valuable skills in creating and managing websites for my clients' fitness studios. I am proficient in leveraging Squarespace's features to design visually appealing and user-friendly websites. Additionally, I have experience in handling invoicing and billing, ensuring accurate and timely financial transactions for my clients.

In my 1 year of practicing WordPress, I have developed strong skills in managing multiple client websites. I am proficient in creating and customizing websites to meet specific client requirements and goals. Additionally, I have experience in adding users to Learning Management Systems (LMS), enabling seamless access to educational content and enhancing user engagement.

With 1 year of experience in practicing Adobe Premiere, I have developed strong skills in video editing. I have successfully worked with multiple clients, delivering high-quality video edits for various purposes such as presentations, coaching modules, events, and reels. I am adept at utilizing Adobe Premiere's features to create engaging and professional videos that meet the unique needs and goals of my clients.

I have developed strong skills and experience in calendar management for various purposes. I am proficient in handling calendar management for billing and invoicing, ensuring timely and accurate financial transactions. Additionally, I have experience in maintaining a calendar schedule while updating my client's website as a fitness and wellness instructor. I am also skilled in managing the calendar schedule for my clients' fitness studio, coordinating appointments and ensuring smooth operations.