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Medical Virtual Assistant /Customer Service Rep / Data Entry

80 ID PROOF
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EXPECTED SALARY
Php 55,000.00/month
( $1,023 USD )
EDUCATIONAL ATTAINMENT
Bachelor's Degree
AVAILABILITY
40 hrs/wk
( $5.92 USD/hr )
EXPERIENCE OVERVIEW
6
BASIC INFORMATION
Age:
40
Gender:
Female
Location:
Bacolod, Negros Occidental
Tests Taken:
None
Last Active:
January 25th, 2023 (13 days ago)
Member Since:
August 22nd, 2015
SKILL SUMMARY

I was born on February 28, 1982 and I am a graduate of Bachelor of
Science in Physical Therapy of Riverside College in Bacolod City, Philippines.
 
I am very enthusiastic and optimistic who finds immense Upgrade to see actual info in
developing a personal relationship with each of my patients to the most
effective care with a personal touch.
 
I also have 3 years’ experience in Medical Transcription and 10 years’
experience in Customer Service. I am well-versed in medical terminology and
exceptionally good knowledge of medical transcription.
 
Excellent communication skills both verbally and written with the very
good in customer service and dealing with the problems.
 
Strong computer skills and great typing skills more than 68 wpm. Great
ability to transcribe, interpreting and verify the dictations.
 
I am seeking to pursue a career that will offer an opportunity to
utilize my skills and develop career progression.
 
 
Employment History:
 
September 2018 – August 2019
 
Fore Front PT (Temark International Inc. - Training)
Position Title (Level)   : Health
Care Virtual Assistant 
 
Responsibilities/Skills:
 
1) Live Charting. Experience a hands on training while you join the exam
room and live-chart the patient’s visit in real time.
 
- Send Referral Requests
- Send Lab and Imaging Requests
- Composing Medical/Physician Letters
 
 
2) Administrative roles such as:
 
- Chart management
- Preparation of charts
- Updating Charts
- Prior authorization
- Pre authorizations
- Uploading of charts from Updox to EMR such as Practice Fusion
- Phone Calls
- Scheduling Appointments/Confirming Appointments
- Calling patient for instructions/reminders on medications
- Triage
- Phone answering service
- Medical Records
- Sending medical records request through faxes or phone calls
- Responding to medical records request
 
3) Medical Transcription: Transcribing, Editing and Proofreading
utilizing AAMT Upgrade to see actual infodical Writing - Articles
 
Brief Training Includes:

- Summary of Records
- ICD 10 Coding
- Insurances/Medical Claims etc.
- Prescription refills
- Medical Billing
 
 
 
November 2015 – August 2018
 
Vbridal/Floryday/Airydress (Working from home)
  Position Title (Level) : Sales and Customer Service Account Executive  
  Specialization                        :
Sales and Customer Service
  Industry                     :
Call Center / IT-Enabled Services / BPO
 
Responsibilities:
 - Handles live chat and email
 - Offer customer satisfaction
with sale commissions to quality service
 
ACCOMPLISHMENT:
- Top Sales Performer
- Acting Trainer/Support to New Members
 
 
 
December 2012 – July 2018
 
Metabody Incorporated/WellnessLiving (Working
from home)
 Position Title (Level)  : Customer Advocate
 Industry                      : Call Center / IT-Enabled Services / BPO
 
 
Responsibilities:
 - Handles phone customer support,
live chat and email
-  Offer customer satisfaction to
quality service
 
 
March 2012 – November 2012
 
Defence Aptitude (Working from home)
 Position Title (Level)  : Commission Based Sales Representative
 Specialization             : Sales
 Industry                      : Call
Center / IT-Enabled Services / BPO
 
 
Responsibilities:
 - Sales in live chat system
 - Only paid upon performance or
commission
 
Accomplishment:
- Top Sales Performer that has promoted to Manager within a few months
with additional benefits
 
 
 
September 2008 – November 2011
 
Convergys Incorporated
 Position Title (Level)  : Sales and Service Account Executive (1-4
Years Experienced    Employee)
 Specialization             : Sales - Telesales/Telemarketing
 Account                      : 
Comcast-eCommerce
 Industry                      : Call Center / IT-Enabled Services / BPO
 
 
Responsibilities:
 - Provide quality service via
inbound / internet of clients concerns and Fulfill Order.
 - Offer customer satisfaction to
quality service
 
Accomplishment:
- Top Sales Performer
- Mini Team Leader
 
 
 
April 2005 – June 2008
 
First International Document Masters, Inc.
(FIDMI)
 Position Title (Level)  : Medical Transcriptionist
 Industry                      : Call Center / IT-Enabled Services / BPO
 
  Responsibilities:
 - Using medical terms to
transcribe dictation about a full range of medical treatment and research
specialties
 - Learning and understanding
constantly changing medical terms, new diseases, treatments, drugs, and
experimental procedures
 
 Accomplishment:
- Selected to participate in the Editors Workshop/Training
 

WORKER SKILLS

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