BPO work experience: Process Inbound/Outbound calls relating to customer queries, Process customer request as per guidelines, Adherence to process Quality and Compliance Guidelines, Adherence to Staffing/Attendance metrics, Meet deliverables related to staffing adherence and attendance, Provide language customer support & transaction processing, Meet and exceed KPIs (AHT, quality, CSAT), Follow processes and policies, Follow documentation standards
Marketing/Sales experience: Processed transaction sales from order verification, package preparation, and logistic planning, Crafted product marketing campaigns on
TOOLS USED: Google workspace, Microsoft office, Canva, Slack, Zoom,
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