Experienced Customer Service Support / Appointment setter

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

High school diploma

Last Active

April 17th, 2024 (2 days ago)

Member Since

July 8th, 2022

Profile Description

Experienced in Customer service and Appointment Setting. Proficient in various computer programs including Microsoft Word and Excel. I have good communication skills and have experience interacting with customers through multiple channels, including phone, email, and chat support. I am detail-oriented, able to multitask effectively, and have strong problem solving skills. I work well in a team and able to handle a large workload independently, meeting deadlines and exceeding customer satisfaction goals.

I am well-versed in various customer service tasks, including order processing, refund management, tracking orders, and addressing customer complaints and inquiries.

PROFESSIONAL SKILLS

Information Management
* Provided correct and current advice by using the internal knowledge base.
* Compiled customer feedback to recommend improvements to management
* follow the company Implemented measures to protect information assets from unauthorized access,
disclosure, alteration, or destruction, including encryption, access controls, and cybersecurity
measures.
* Entering data accurately into databases or electronic systems, ensuring data integrity and
completeness.

Customer Support
* Handled customer inquiries, billing questions, payment and service request (Order processing and
track customers orders)
* Delivered fast and friendly service regarding questions and service complaints.
Assisted numerous customers weekly in resolving product problems regarding usage or repair.

Appointment Setting
* Successfully scheduled and managed appointments for clients, ensuring timely coordination and
maximizing productivity
* Basic sales skills, such as identifying client needs, highlighting the benefits of scheduling an
appointment.
* Utilized communication skills, active listening, persuasion, time management, organization, customer
service, problem-solving, adaptability, attention to detail, empathy, technology proficiency during
interactions to convince clients
* Overcome objections or hesitations using sales techniques during interactions to convince clients of
the value of scheduling an appointment.

Communication
* Used Probing questions to discover the root causes of the problems.
* Followed up with customers to offer additional support and check.
* Discussed Promotions and special offers to customers that increase sales.

KEY ABILITIES
* Call management
* Product promotion
* Problem resolution
* Strong Communication
* Positive and professional
* Calm demeanor
* Data Entry
* Appointment setting

If you're on the hunt for someone who's passionate, adaptable, and ready to dive into any challenge headfirst, look no further! Let's connect and explore how I can bring my skills to the table for your online ventures.