Reliable and dynamic professional service provider with extensive and dedicated experience in both BPO and off shoring business operations.
Specialties: Call centre, Customer Service, Administrative Support, Virtual Assistance, Quality Assurance, Airline & Tour Reservations, e-Commerce and Recruitment.
Specialties: Call centre, Customer Service, Administrative Support, Virtual Assistance, Quality Assurance, Airline & Tour Reservations, e-Commerce and Recruitment. Strengths and Call centre management skills: Advanced Customer Service, Sales Marketing, Excellent People Skills (Networking), Excellent communication and influence, Sociability, Assertiveness, Accommodating, Objective Judgment, Planning and Time management, Critical Thinking and Decisiveness, Analytical Thinking (Objective) and problem solving Clients and Accounts handled: Virgin Australia, Cebupacificair.com, Sun Cellular Philippines, Digitel
Chat Quality Assurance & CSR (Virtual Marketing Services)2015-2019 | e-Commerce Manager (eCommerce Lt,JS eCommerce)2014–2017 | Site Migration Assistant (Urbanscooters)2014–2019 | QA Lead Gen Specialist & Csr (Engage To Sell, LLC)2014–2016 | Quality Assurance Analyst (SiTEL)2012–2014 | Reservations Specialist (SiTEL)2008–2012 | Customer Service (CebuPacificAir)2007–2008 | Billing Representative (Digitel Suncellular)2006 – 2007