Performing Administrative Tasks
Instructional Design and Process Dev't.
Customer Support via Phone,
Travel Booking and Calendaring
Excellent Written and Oral Comm Skills
Experienced virtual assistant and worked as junior admin in a law firm.
I have worked in the BPO industry for 7 years, collaborating with mostly American, as well as, European clients. Aside from conversing in English for 9 hours everyday, I have also written numerous reports, blogs, tutorials, etc in that vernacular.
Aside from working as an e-mail and chat support agent for a prestigious ICT company, I have also made extra income writing blogs, sales pages and news letters, story flow and scripting for a comic strip, technical articles such as instructional guides and content for a modular software including the lessons, transcript and assessment exams.
I had an opportunity to work as a Marketing Specialist but due to unavoidable circumstances, I had to discontinue the project. However unfortunate it turned out, I was able to write several sales pages, newsletters and e-books for the said employer
7 out of my 8 years in the ICT industry is in the BPO field. Mostly providing back-office support, as well as, customer service or technical assistance to end-users from all across the globe. I have worked phone and e-mail support from telecommunications companies to airlines, software and finally a video-server company.