Amazon Catalog Specialist | CS VA | Front Desk Rep (Dental)

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

March 5th, 2025 (14 days ago)

Member Since

June 30th, 2022

Profile Description

Hi, future boss!I believe I would be an excellent fit for your team, and I’m excited about the opportunity to contribute to your project. Hire me, and we can discuss how I can support and help refine your business. I bring 6 years of experience in the BPO industry and 2 years as a Virtual Assistant.With nearly 8 years of experience in both the BPO and freelancing industries, I am confident in my ability to effectively support your team and contribute to the achievement of your company’s Upgrade to see actual info my previous roles, I provided exceptional customer support by resolving issues and ensuring a positive experience for clients. My experience as a Customer Service Agent and Virtual Assistant has further expanded my skills in administrative, technical, and creative support. I have managed a wide range of tasks, including phone calls, email management, and live chats. This diverse experience has honed my problem-solving abilities, attention to detail, and capacity for patience, all of which are essential for this role.Additionally, I have worked as a Front Desk Representative at a dental practice for the past year. In this role, I managed various tasks to ensure smooth operations and excellent patient service. I was responsible for confirming upcoming appointments, reaching out to new patients to confirm their appointments, scheduling, rescheduling, and canceling appointments, as well as handling patient inquiries regarding availability.I also maintained accurate patient records and ensured all appointment details were properly entered into the system. I assisted with general office tasks and projects, using tools like Asana to help streamline daily operations. I regularly updated scorecards in the Delivery WOW platform with Dental Intelligence software to track key performance indicators (KPIs) such as patient retention, appointment scheduling, treatment acceptance rates, and daily revenue, helping ensure that the practice met its operational and financial goals.I’m eager to bring my expertise to your team and leverage the knowledge and skills I’ve gained over the years. Let’s connect and discuss how I can contribute to the success of your business!