VA/Data Entry/Research and Review Specialist

Assisted customers in identifying issues and suggesting solutions when a product malfunction in a timely manner in the easiest way possible. Used probing techniques to determine debtor's reasons for delinquency. Analyzed clients financial records to determine appropriate payment plan.

Addressing customer issues in a timely and accurate manner via email or chat. Understanding customers' issues and needs, providing solutions and links to clients for a better understanding of the resolution to the problem. Maintaining a positive relationship with customers, through constant communication until issues are resolved.

Handling product returns or exchange Identifying customers needs and helping clients use specific methods in resolving issues.

Design logos and tarpaulins base on the customers' need. Possesses good communication skills and pays attention to details.

Provide solutions for customers mechanical and software issues. Guide and provide clients resolutions via phone, chat or email. Provide clients with links to easily understand the step by step troubleshooting of laptops and desktop products.

Proficient in the use of MS office programs, google sheets, salesforce. Typing speed of 45 to 50 WPM. Manage time effectively base on the project given. Research and collect data from various resources to complete the task given by the management or client.

Communicate effectively and professionally to clients while listening actively to customers needs and issues. Builds rapport to customers.

Familiarity in the use of Adobe Photoshop and Canva. Understand the clients brand identity and convey it through visuals and text. Pays attention to small details to meet the clients' needs and align with the brand.