Customer & Technical Support |Live Chat Support

Overview

Looking for full-time work (8 hours/day)

at $2.00/hour ($352.00/month)

Graduate of Bachelor of Science in Software Engineering

Last Active

November 20th, 2023 (156 days ago)

Member Since

August 10th, 2015

Profile Description

Skills:
• Worked as a Web Researcher Specialist with Localyfe Inc. 
• Worked as a Chat Support Representative with Engage To Sell LLC. 
• Worked with Upgrade to see actual info (previously Upgrade to see actual info) as a Voice/Email Support
o Experienced in using Zendesk email application
• Completed Team Leadership Training:
o Managing the Frontlines - Leadership Basics
o Bridging the Gap - Performance Analysis (Generic)
o Did Well Coaching
o Setting you up for success - SMART Goal Setting
o Time Management Basics
o Personal and Professional Development App Simulation
o Professional Development - SMART Goal Setting
o Business Email etiquette
o Management Skills Training
o Salaried Employee's Orientation
• Completed the Service to Sales Training by T-Mobile USA
• Researcher, Data Gatherer
• Software/Hardware Troubleshooting
• Computer Literate
• Customer Oriented
• Web Page Designer/Developer
• System Analyst
• System Designer
• Software Tester
• Software Requirements
Gatherer
• Encoder
• Several background on programming languages ( Turbo C, C++, Java, and Visual Basic)
• Capable of understanding and speaking in English
• Capable of working overtime
Work Experience:
• Choxi (formerly Nomorerack) – November 24, 2014 to August 17, 2015
o Customer Service Representative (Voice and Emails)
? CRM and Zendesk
• Transcom -
July 2012 to November 16, 2014
o EE (T-Mobile UK) – Advisor
? from July 2012 to January 2014
o EE (T-Mobile UK) – Subject Matter Expert (SME)
? From January 2014 to November 16, 2014
• Teletech, Iloilo City – October 2010 to July 2012
o T-Mobile USA - Customer Service Representative II
• Stream Global Solutions (formerly eTelecare) , Shaw Boulevard, Mandaluyong City, Metro Manila–
from June 2009 to June 2010
o Dell Computers as a Technical Support Representative II
o Globe Telecom as a Customer Service Representative I
• ePldt Ventus (Iloilo) –
Teleflora, Web Hosting Team, as one of the Web Masters of the said account. (January 2008
to February 2009)
• ePldt Ventus (Iloilo) – Simulscribe account, as
• Develop a software system for AirPac and WebMaster (Scheduler & Inventory System)
• System Analyst of our team (AmpliFire) during our Software Development
• Test Manager for our team (Team A) during our Software Verification and Validation
• Researcher, Data Gatherer
• Software Requirements Gatherer
• Web page Designer (Microsoft FrontPage) – designed/develop a web page for the CPU – ECE Department
• Worked on ePldt Ventus Iloilo – under Teleflora account, Web Hosting Team, as one of the Web Masters of the said account.