As a Lead Generation Specialist, we cater to inbound/outbound calls for qualifying leads. We asked them for specific information related to the product/services we have from our clients and if they qualify, we transfer them to our sales team for the next process.
My experience as a customer service representative is in line with banking/financial service. Customers will call in to ask for their balances, deposits, and transactions and check if fraudulent activity is happening to their accounts.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.