Age:

35

Gender:

Female

Tests Taken:

IQ
Score:  157
English
 C2(Advanced/Mastery)

Last Active:

2021-01-21

Member Since:

2015-08-04

I am all experienced professional who has a well-earned reputation based on my experience in BPO Call Center Industry and as an online remote worker for United States, New Zealand, and Australian based clients.I have recently completed a Digital Marketing Course from Shaw Academy to enhance more on my skills preparing myself to the ever changing digital strategy.•    For more than six years of experience, I have developed expertise in cold calling for business professionals in for Us and, New Zealand and Australia from start-up companies to Fortune 500 companies. I have build clients database by Prospecting and Lead-generation.I have also projects wherein I called RSL across Australia and City Council as a Sales Development Contacting top level decision  makers from industry  in order to  raise the awareness and profile of Efficiency Leaders  across Australia and New Zealand specifically targeting Returned Services Leagues/Clubs •    Follow up with leads who have been emailed in the past through outbound calling •    Update contact list notes for contacted leads •    Provide feedback to the management related to information prospects, share what could be helpful in advertising/marketing as well as our overall programs •    Send emails to clients - catalogs, brochures/info pack•    Contacting top level decision  makers from industry  in order to  raise the awareness and profile of  a distribution and manufacturing company   across Australia specifically targeting Petrol Stations, Car Dealers, Steel Fuel Tank Manufacturers, Generator Suppliers, Water Tank Suppliers Transport Companies and all major industries as prescribed•    Coordinate  to sales department if there are interested prospects to buy •    Updates record in the spreadsheet and validates information if it’s still accurate•    Responsible for making new  list banks for different segments of  industry through various search niches like yellow pages, zoom info, true local, Whereis and other avenues  and call each contact telling them of service on offer•    Attended a couple of online Training course for telesales Excellence and Maximising Personal Selling as part of skill enhancement for telemarketing and telesales•    Reports directly to the director about concerns and makes daily updates•    Database review and cleaning up•    Outbound calling on cold leads to turn them into possible customer•    Recommend improvements  to call script to get  better  response for the E-newsletter send outs•    Appointment confirmation•    Confirmation of orders•    Calling restaurants to relay orders and status•    report directly to the client for any issue•    making a report at the end of shift and other administrative tasks
•    Leaving VMB to Executives•    Looking for the CEO or executive of the company and relaying the Script provided 
Market Research•    Specialize in assessing not just consumer behavior, but also the underlying motivations that propel it by doing aided online surveys and phone interviews on US chains and independents that accurately represent the US restaurant industry, C-stores, hotels, recreation, nursing homes and schools and wherever food is connected to the US and Canada Food Services industry(some of which are Fortune 500 Companies)•    Market research  •    Focus group •    Recruiting for opera panelist•    Outbound cold calling on cold leads to recruit panelist to answer survey, participate in focus group and market research in various industries and speaking to top level executives that do the decision making process of Fortune 500 companies from  diverse segments upscale/fine dining, quick service, QSR fast casual, midscale, casual dining, hospitals ,nursing homes, retirement centers, hotels and lodging, business and industry colleges and Universities and schools across US and Canada
•     I have been a rock star Appointment setter  for a Health Insurance Broker in the Us and have been calling senior citizens in the US and obtaining information about their Medicare insurance for a licensed advisor to follow -up(Inbound)•    Assist customers with their complaints regarding billing and shipping problems•    Cancel membership as per customer request•    Relay status of shipment of their item•    Customer service task•    Assist customers in their Billing inquiries and shipping process
Teacher to Korean Students•    Maintained an accurate teaching record and monitored learning performance to provide feedback on progress – Prepared and evaluated students’ performance to monitor progress.•    Planned, prepared and delivered instructional activities that create an environment where children are actively engaged in the learning experience.•    Offered plans for enhancement in which children are encouraged to be engaged in the learning process.
Work Station I have my own computer with quality headset(Noise Cancelling headset)- a fast and reliable main internet connection- back up the internet and work unit- Skype account- a quiet and distraction-free workspace
VoIP System I have work with Sales Dialers, Vanilla Soft CRM, Bitrix24, Avaya and other client-based Web Crms that are used in Call Center.•    GoTo  Meeting•   ??Skype•    keyword search(Basic SEO)•    Avaya, Eyebeam, ViciDial, X-lite and Noble systems proficient•    Time Doctor•    Dropbox•    Windows proficient•    Proficient in MS Word, MS Excels Outlook, MS PowerPoint•    Jing•    Team Viewer•    Basic photo editing and Photoshop
I have the ability to work in a very fast-paced environment. Being a remote worker requires you to adapt to technology and innovations at the same time. Finally, it is my personal commitment and self-motivation that makes all the difference. I am certain that I will be a valuable asset to your organization.
I have excellent oral and written communications skills. I am also efficient, fast learner and able to handle a heavy workload in a fast-paced emujuqwtqpq. Jl is also my attention to details and personal commitment that makes all the difference.If you ever need my services please contact me immediately and I’ll be glad to be of service. Looking forward to working with you. Have a lovely day

TOP SKILLS

• Admin Assistant

• Appointment Setter

• Data Entry

• Email Management

• Excel

• Research

• Speaking

• Email Marketing

• Lead Generation

• Sales Representative

• Telemarketing

• Customer Support

• Email Support

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Office & Admin (Virtual Assistant)

SKILL RATING

• Admin Assistant

• Appointment Setter

• Data Entry

• Email Management

• Event Planner

• Excel

• Human Resource Management

• Personal Assistant

• Project Coordinator

• Quality Assurance

• Recruitment Assistant

• Research

• Transcription

• Travel Planning

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English

EXPERIENCE

I've been a call center telespecialist in CA TELEMARKETING INC. (now Collective Solutions). I have handled different accounts during my career like appointment confirmation,relaying lab results,confirming orders I have work with inbound projects as well as back up support or overflow.I have also experience in man to man tutoring for a language school firm(JJ Language Center Inc)

SKILL RATING

• Speaking

• Translation

• Tutoring Teaching

• Writing

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Writing

SKILL RATING

• Creative Writing

• Editing Proofreading

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Marketing & Sales

EXPERIENCE

During my stay in the call center industry we did projects that are sales related type.

SKILL RATING

• Affiliate Marketing

• Classified Ads Marketing

• Direct Mail Marketing

• Email Marketing

• Facebook Marketing

• Instagram Marketing

• Lead Generation

• LinkedIn Marketing

• Mobile Marketing

• Private Blog Network

• Sales Representative

• SEM

• SEO

• Social Media Marketing

• Telemarketing

• Video Marketing

• YouTube Marketing

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Advertising

EXPERIENCE

I have just recently taken a short course from Shaw Academy re Digital Marketing Course

SKILL RATING

• Amazon Product Ads

• Bing Ads

• Creative advertising

• Facebook Ads

• Google AdWords

• Instagram Ads

• Media Buys

• Other Ad Platforms

• Scientific advertising

• Youtube Ads

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Web Development

SKILL RATING

• ClickFunnels

• Drupal Development

• Infusionsoft

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Finance & Management

SKILL RATING

• Bookkeeping

• Business Plans

• Financial Analysis

• Financial Forecasting

• Financial Management

• Inventory Management

• Invesment Researching

• Payroll

• Strategic Planning

• Xero

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Customer Service & Admin Support

EXPERIENCE

Some of the projects i handled required email support,customer support and phone support.

SKILL RATING

• Community Forum Moderation

• Content Moderation

• Customer Support

• Email Support

• Phone Support

• Social Media Moderation

• Tech Support

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Professional Services

SKILL RATING

• Architectural and Engineering Services

• Legal Services

• Medical Services

• Real Estate Services

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Project Management

SKILL RATING

• Design Project Management

• Marketing Project Management

• Other Project Management

• Software Development Project Management

• Web Development Project Management

• Writing Project Management