I am all experienced professional who has a well-earned reputation based on my experience in BPO Call Center Industry and as an online remote worker for United States, New Zealand, and Australian based clients.I have recently completed a Digital Marketing Course from Shaw Academy to enhance more on my skills preparing myself to the ever changing digital strategy.• For more than six years of experience, I have developed expertise in cold calling for business professionals in for Us and, New Zealand and Australia from start-up companies to Fortune 500 companies. I have build clients database by Prospecting and Lead-generation.I have also projects wherein I called RSL across Australia and City Council as a Sales Development Contacting top level decision makers from industry in order to raise the awareness and profile of Efficiency Leaders across Australia and New Zealand specifically targeting Returned Services Leagues/Clubs • Follow up with leads who have been
• Leaving VMB to Executives• Looking for the CEO or executive of the company and relaying the Script provided
Market Research• Specialize in assessing not just consumer behavior, but also the underlying motivations that propel it by doing aided online surveys and phone interviews on US chains and independents that accurately represent the US restaurant industry, C-stores, hotels, recreation, nursing homes and schools and wherever food is connected to the US and Canada Food Services industry(some of which are Fortune 500 Companies)• Market research • Focus group • Recruiting for opera panelist• Outbound cold calling on cold leads to recruit panelist to answer survey, participate in focus group and market research in various industries and speaking to top level executives that do the decision making process of Fortune 500 companies from diverse segments upscale/fine dining, quick service, QSR fast casual, midscale, casual dining, hospitals ,nursing homes, retirement centers, hotels and lodging, business and industry colleges and Universities and schools across US and Canada
• I have been a rock star Appointment setter for a Health Insurance Broker in the Us and have been calling senior citizens in the US and obtaining information about their Medicare insurance for a licensed advisor to follow -up(Inbound)• Assist customers with their complaints regarding billing and shipping problems• Cancel membership as per customer request• Relay status of shipment of their item• Customer service task• Assist customers in their Billing inquiries and shipping process
Teacher to Korean Students• Maintained an accurate teaching record and monitored learning performance to provide feedback on progress – Prepared and evaluated students’ performance to monitor progress.• Planned, prepared and delivered instructional activities that create an environment where children are actively engaged in the learning experience.• Offered plans for enhancement in which children are encouraged to be engaged in the learning process.
Work Station I have my own computer with quality headset(Noise Cancelling headset)- a fast and reliable main internet connection- back up the internet and work unit-
VoIP System I have work with Sales Dialers, Vanilla Soft CRM, Bitrix24, Avaya and other client-based Web Crms that are used in Call Center.• GoTo Meeting• ?
I have the ability to work in a very fast-paced environment. Being a remote worker requires you to adapt to technology and innovations at the same time. Finally, it is my personal commitment and self-motivation that makes all the difference. I am certain that I will be a valuable asset to your organization.
I have excellent oral and written communications skills. I am also efficient, fast learner and able to handle a heavy workload in a fast-paced
I've been a call center telespecialist in CA TELEMARKETING INC. (now Collective Solutions). I have handled different accounts during my career like appointment confirmation,relaying lab results,confirming orders I have work with inbound projects as well as back up support or overflow.I have also experience in man to man tutoring for a language school firm(JJ Language Center Inc)
During my stay in the call center industry we did projects that are sales related type.
I have just recently taken a short course from Shaw Academy re Digital Marketing Course
Some of the projects i handled required email support,customer support and phone support.
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