I am all experienced professional who has a well-earned reputation based on my experience in BPO Call Center Industry and as an online remote worker for United States, New Zealand, and Australian based clients.I have recently completed a Digital Marketing Course from Shaw Academy to enhance more on my skills preparing myself to the ever changing digital strategy.• For more than six years of experience, I have developed expertise in cold calling for business professionals in for Us and, New Zealand and Australia from start-up companies to Fortune 500 companies. I have build clients database by Prospecting and Lead-generation.I have also projects wherein I called RSL across Australia and City Council as a Sales Development Contacting top level decision makers from industry in order to raise the awareness and profile of Efficiency Leaders across Australia and New Zealand specifically targeting Returned Services Leagues/Clubs • Follow up with leads who have been
• Leaving VMB to Executives• Looking for the CEO or executive of the company and relaying the Script provided
Market Research• Specialize in assessing not just consumer behavior, but also the underlying motivations that propel it by doing aided online surveys and phone interviews on US chains and independents that accurately represent the US restaurant industry, C-stores, hotels, recreation, nursing homes and schools and wherever food is connected to the US and Canada Food Services industry(some of which are Fortune 500 Companies)• Market research • Focus group • Recruiting for opera panelist• Outbound cold calling on cold leads to recruit panelist to answer survey, participate in focus group and market research in various industries and speaking to top level executives that do the decision making process of Fortune 500 companies from diverse segments upscale/fine dining, quick service, QSR fast casual, midscale, casual dining, hospitals ,nursing homes, retirement centers, hotels and lodging, business and industry colleges and Universities and schools across US and Canada
• I have been a rock star Appointment setter for a Health Insurance Broker in the Us and have been calling senior citizens in the US and obtaining information about their Medicare insurance for a licensed advisor to follow -up(Inbound)• Assist customers with their complaints regarding billing and shipping problems• Cancel membership as per customer request• Relay status of shipment of their item• Customer service task• Assist customers in their Billing inquiries and shipping process
Teacher to Korean Students• Maintained an accurate teaching record and monitored learning performance to provide feedback on progress – Prepared and evaluated students’ performance to monitor progress.• Planned, prepared and delivered instructional activities that create an environment where children are actively engaged in the learning experience.• Offered plans for enhancement in which children are encouraged to be engaged in the learning process.
Work Station I have my own computer with quality headset(Noise Cancelling headset)- a fast and reliable main internet connection- back up the internet and work unit-
VoIP System I have work with Sales Dialers, Vanilla Soft CRM, Bitrix24, Avaya and other client-based Web Crms that are used in Call Center.• GoTo Meeting• ?
I have the ability to work in a very fast-paced environment. Being a remote worker requires you to adapt to technology and innovations at the same time. Finally, it is my personal commitment and self-motivation that makes all the difference. I am certain that I will be a valuable asset to your organization.
I have excellent oral and written communications skills. I am also efficient, fast learner and able to handle a heavy workload in a fast-paced
Experience: 5 - 10 years
Working as an administrative support professional involves playing a crucial role in the smooth operation of an organization. The responsibilities and experiences can vary depending on the specific industry, company size, and organizational structure. Here's a general overview of what the role might entail: Organizational Skills: Managing schedules, appointments, and meetings for executives and team members. Coordinating travel arrangements, including booking flights, hotels, and transportation. Maintaining and organizing electronic and physical filing systems. Communication: Serving as a primary point of contact between executives, team members, and external parties. Drafting and editing correspondence, emails, and other documents. Answering and directing phone calls to appropriate personnel. Office Management: Ordering and maintaining office supplies. Ensuring the office environment is clean, organized, and conducive to productivity. Coordinating office events, meetings, and social gatherings. Technology Proficiency: Using office software such as word processing, spreadsheet, and presentation tools. Managing calendars and scheduling using digital platforms. Handling basic IT-related tasks or liaising with the IT department for support. Problem Solving: Resolving day-to-day administrative issues and challenges. Anticipating needs and proactively addressing potential problems. Providing support to other team members as needed. Confidentiality: Handling sensitive information with discretion and maintaining confidentiality. Adhering to company policies regarding data protection and privacy. Multitasking: Juggling multiple tasks simultaneously and prioritizing based on urgency. Adapting to changing priorities and managing time efficiently. Team Collaboration: Collaborating with colleagues and different departments to facilitate smooth operations. Serving as a bridge between management and other staff members. Continuous Learning: Staying updated on company policies, procedures, and industry trends. Seeking opportunities for professional development to enhance skills. Customer Service: Providing a positive and professional experience for both internal and external stakeholders. Handling inquiries and requests promptly and efficiently. Overall, being an administrative support professional requires a combination of organizational skills, effective communication, adaptability, and the ability to handle a diverse range of tasks. The role is often dynamic and plays a crucial part in the overall efficiency and effectiveness of an organization.
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