4d8 281bf0009dcd

Senior account specialist

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 25,000.00/month
( $455 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
10 hrs/wk
( $10.53 USD/hr )
EXPERIENCE OVERVIEW
10 years customer service specialist
BASIC INFORMATION
Age:
31
Gender:
Female
Location:
Carmona, Cavite
Tests Taken:
None
Last Active:
August 6th, 2022 (13 days ago)
Member Since:
June 17th, 2022
SKILL SUMMARY

I am a customer service specialist for 10 years now. I started after I graduated in College as sales agent in Teleperformance Upgrade to see actual info project then became a senior account specialist in ny current employer, financial institution. I do inbound calls answering general and account specifics, resolve concerns and offer long term solutions to the customers. I also make sure to get customer's buy in by acknowledging their concerns in a timely manner and make sure to be an advocate to them. This way, I only not resolve their issues but also made sure they get to learn how to avoid encountering the same concern again.

WORKER SKILLS

English
SKILL RATING
  • Speaking
  • Writing

Writing
EXPERIENCE

I don't get to have like a real job experience on this but (not sure if it's counted) during college days I was a feature writer then became a news editor of our campus paper. I did blogging after College once through blogspot but I was unable to pursue it as I have to apply for a job that pays well.

SKILL RATING
  • Blogging
  • Copywriting
  • Editing Proofreading
  • Web Content Writing

Customer Service & Admin Support
EXPERIENCE

I have 4 years experience being customer sales agent (making hotel reservations) and more than a year in insurance customer support and now 5 years being senior account specialist in a financial institution.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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