Maria

Email, Chat and Phone Support

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Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

September 5th, 2023 (205 days ago)

Member Since

June 11th, 2022

Profile Description

Satisfied customers are my best ads. I've helped customers encounter different scenarios by efficiently managing call flow. I have been trained to deal with frustrated customers and provide them with proper solutions to solve their concerns and was awarded as a Top Agent for consecutive months with the highest number of satisfied customers. I also have Sales experience for online software and health & wellness and Technical Support experience for cable/internet/phone service.

After almost 6 years of being a Customer Support Representative, I built good communication and relationship with customers and enjoyed speaking to different types of personalities in other parts of the country.
I am well-experienced in handling phone calls, emails, and chat for different businesses.

• Time Warner Cable/ Spectrum
• Womply
• Smashtech
• Lexis Nexis
• DISH
-HelloFresh

I am proficient and knowledgeable in these tools, apps, and software:
- Zendesk, HubSpot, Freshdesk, Shopify, ShootQ
- WooCommerce/WordPress, Trello
- PhotoShop, Canva, Premiere Pro, Lightroom
- LexisNexis, CRM, Salesforce, Genesys
- Slack, Asana,
- Google Docs, MS Office, DropBox

Being fast with quality work is my strength. I am a person who always makes sure to solve problems. I value my client's time and money which is why I always give my 100% in every task that I handle.

Let me help you take care of your business.

Top Skills

Real Estate » Appointment Setting

Real Estate » Lead Generation

Marketing » Mobile Marketing

Other Skills

Office and Administration » Translation

Office and Administration » Data Entry

Office and Administration » Email Management

Office and Administration » Personal Assistant

Marketing » Telemarketing

E-Commerce » Inventory Management » Quality Control

Office and Administration » Transcription

Customer Support » Phone Support » English Speaking

Marketing » Video Marketing

Marketing » Social Media Management » Social Media Marketing

Marketing » Youtube Marketing

Office and Administration » Travel Planning

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Iloilo City, Iloilo
Tests Taken
IQ
Score:  117
DISC
Dominance: 45
Influence: 29
Steadiness: 16
Compliance: 11
English
B2(Upper Intermediate)
Uploaded ID
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