Satisfied customers are my best ads. I've helped customers encounter different scenarios by efficiently managing call flow. I have been trained to deal with frustrated customers and provide them with proper solutions to solve their concerns and was awarded as a Top Agent for consecutive months with the highest number of satisfied customers. I also have Sales experience for online software and health & wellness and Technical Support experience for cable/internet/phone service.
After almost 6 years of being a Customer Support Representative, I built good communication and relationship with customers and enjoyed speaking to different types of personalities in other parts of the country.
I am well-experienced in handling phone calls,
• Time Warner Cable/ Spectrum
• Womply
• Smashtech
• Lexis Nexis
• DISH
-HelloFresh
I am proficient and knowledgeable in these tools, apps, and software:
- Zendesk, HubSpot, Freshdesk, Shopify, ShootQ
- WooCommerce/WordPress, Trello
- PhotoShop, Canva, Premiere Pro, Lightroom
- LexisNexis, CRM, Salesforce, Genesys
- Slack, Asana,
- Google Docs, MS Office, DropBox
Being fast with quality work is my strength. I am a person who always makes sure to solve problems. I value my client's time and money which is why I always give my 100% in every task that I handle.
Let me help you take care of your business.
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