I have 5 years of experience in BPO industry. I am experienced in troubleshooting both hardware, and software as a Technical Support. I also make sure to render quality service to clients/leads. During my career growth in BPO, I have been a Mentor, a Tier 2 Technical support, and a Quality Assurance Specialist. I had experience in doing call auditing, and pointing out the opportunities and strengths of every interaction. I also have quite experience with appointment setting field. I am a responsible and hardworking person. I believe that hardwork is essential to success.
As a Quality Assurance specialist, I used excel to log data from tasks given. I also managed evaluating agents' performance in various ways, e.g listening to their calls, doing triad sessions with their supervisor, and whatnot. I also did appointment setting field for a couple of months.
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