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Quality Assurance, Technical Support, Customer Service

75 ID PROOF
Timeproof:
EXPECTED SALARY
Php 40,000.00/month
( $735 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $4.25 USD/hr )
EXPERIENCE OVERVIEW
None as of the moment
BASIC INFORMATION
Age:
28
Gender:
Male
Location:
Santa Rosa, Laguna
Tests Taken:
None
Last Active:
July 4th, 2022 (39 days ago)
Member Since:
June 7th, 2022
SKILL SUMMARY

I have 5 years of experience in BPO industry. I am experienced in troubleshooting both hardware, and software as a Technical Support. I also make sure to render quality service to clients/leads. During my career growth in BPO, I have been a Mentor, a Tier 2 Technical support, and a Quality Assurance Specialist. I had experience in doing call auditing, and pointing out the opportunities and strengths of every interaction. I also have quite experience with appointment setting field. I am a responsible and hardworking person. I believe that hardwork is essential to success.

WORKER SKILLS
TOP SKILLS
  • Quality Assurance
  • Translation
  • Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

As a Quality Assurance specialist, I used excel to log data from tasks given. I also managed evaluating agents' performance in various ways, e.g listening to their calls, doing triad sessions with their supervisor, and whatnot. I also did appointment setting field for a couple of months.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Customer Service & Admin Support
SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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