Dedicated and results-driven professional with a diverse background in Human Resources, Administration, and Customer Service. With extensive experience as a Human Resources and Admin Officer, Executive Assistant, and Customer Service and Quality Assurance Specialist, I bring a wealth of expertise in various facets of organizational management.
Human Resources Expertise:
-Specializing in organizational excellence with a focus on recruitment, selection, and onboarding.
-Proficient in talent management, ensuring the right people and support are in place for success.
-Skilled in learning and development initiatives, fostering an environment of continuous growth.
-Experienced in employee relations, labor compliance, and the establishment of positive work c
-Expertise in Total Rewards administration, encompassing financial and non-financial benefits.
-Acting as a bridge between management and employees, handling queries, contracts, and work-related issues.
-Advising management on policy matters and recommending necessary changes.
-Overseeing difficult staffing duties, dispute resolution, terminations, and disciplinary procedures.
-Representing the organization in personnel-related hearings and investigations.
Administrative Proficiency:
-Adept in company administration, liaising with internal and external stakeholders.
-Skilled in facility coordination, ensuring a conducive work environment.
-Proficient in supporting top-level executives, including expense reconciliation and presentation creation.
-Experienced in reviewing and managing legal contracts and documents.
Employee Engagement and Development:
-Championing employee engagement through planning and execution of company-wide events.
-Promoting safety and wellness programs in the workplace.
ISO Certification and Process Improvement:
-Certified ISO Internal Auditor with a track record of analyzing and recommending process improvements.
Training and Development:
-Expertise in creating training plans and facilitating internal training programs.
-Proficient in organizing training logistics and reporting on training effectiveness.
Recruitment and Selection:
-Providing administrative support in recruitment processes, from testing to onboarding.
-Collaborating with hiring managers and department heads to address recruitment needs.
-Ensuring quality assurance compliance and documentation.
Team Leadership and Project Management:
-Managed teams in the absence of team leads, ensuring project success.
-Proficient in coordinating with various business units and partners.
Compliance and Government Relations:
-Ensuring compliance with labor standards and government regulations.
-Expertise in preparing administrative notices and facilitating compliance with Department of Labor and Employment.
Experienced Human Resources and Admin Officer with a solid background in utilizing essential applications by maximizing application potential for operational efficiency and organizational growth:
-Microsoft 365 & GSUITE for seamless communication and collaboration.
-HRIS Management (Sprout) for organized data handling.
-Docusign for secure document management.
-Xero for precise financial management.
-Social Media Management for enhanced online presence.
-Recruitment Tools (Jobstreet, LinkedIn) for targeted hiring.
-Communication Tools (3CX,
-Canva for visually compelling content creation.
-Hubspot for streamlined customer service and marketing efforts.
With a proven track record in driving organizational success, I am committed to contributing my expertise to further the growth and prosperity of any organization.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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