Handle escalated calls from my subordinates.
Coaching subordinates towards improvement and formulate action plan according to subordinate’s skill.
Doing training for new processes and making sure action plans are executed correctly.
Doing time keeping and tracking subordinate’s time-in and time-out.
Exceeding client’s requirement in sales by 5% monthly.
Excellent skills in customer handling over phone, chat and
Admin tasks on a daily basis including but not limited to sending hourly and daily report, keeping track of things to finish daily, organizing daily tasks and
meeting client’s targets.
Solid skills with Microsoft tools such as Word, Excel and Power point.
Doing market research and booking travels, making sure that client’s travel is smooth and definitely hassle-free.
Time management including setting up meetings on calendar, making sure that there is no conflict.
Address employee’s administrative queries.
Organizing events and sourcing suppliers.
Outstanding adeptness to video and photo editing as well as graphic design using Canva.
I have been working in Concentrix as customer service representative for 5 years and had been leading a team for 4 and have developed impeccable phone manners, ability to deal with agitated or distressed customers and lead a team of 15 people to help them grow their career and reach their goals. I am accustomed to working on multiple projects simultaneously and I can offer new ideas to help your company grow and surpass all goals and objectives.
I went to a prestige school in our community known for developing english proficient speakers. I have been using english at work for morethan 9 years.
I have been blogging for 2years now.
I have been marketing restaurants using my blog and vlogs for the past 2years.
no experience, willing to learn
no experience but willing to learn
I have my own vlog and blogs where I do video and photo editing.
none, but willing
Financials due to work requirements.
Done it for the past 9 years.
none, but willing
done for the past 9years as part of our leadership development
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