Handle escalated calls from my subordinates.
Coaching subordinates towards improvement and formulate action plan according to subordinate’s skill.
Doing training for new processes and making sure action plans are executed correctly.
Doing time keeping and tracking subordinate’s time-in and time-out.
Exceeding client’s requirement in sales by 5% monthly.
Excellent skills in customer handling over phone, chat and
representative.
Admin tasks on a daily basis including but not limited to sending hourly and daily report, keeping track of things to finish daily, organizing daily tasks and
meeting client’s targets.
Solid skills with Microsoft tools such as Word, Excel and Power point.
Doing market research and booking travels, making sure that client’s travel is smooth and definitely hassle-free.
Time management including setting up meetings on calendar, making sure that there is no conflict.
Address employee’s administrative queries.
Organizing events and sourcing suppliers.
Outstanding adeptness to video and photo editing as well as graphic design using Canva.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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