I'm a multiskilled team leader who can provide support for technical issues such

Overview

Looking for full-time work (8 hours/day)

at $1.70/hour ($300.00/month)

College Graduate - BSN

Last Active

August 22nd, 2010 (5229 days ago)

Member Since

August 22nd, 2010

Profile Description

Over the past 2 years i was connected with
the BPO industry in supporting a technical account that caters to IPTV, High Speed Internet and VoIP. The measurement of our customer satisfaction was basicall dwelling on both Customer Service as well as knowledge of the product. I started off as a CSR/TSR Representative and was eventualy promoted as a Subject Matter Expert. After a couple of month being a SME handling all things in their technical perspective. I was called to become a Supervisor and moving up the ladder i already handled a team composed of 15 representatives handling all types of concerns from technical queries, customer realtions, billing escalations, Payroll, Human Relations, Performance Management, etc.
I am seeking for very good opportunities in web so that i can use my expertise to satisfy my clients as well as to exercise what i have learned, also to take part in growing your business.