Romuel

Data Specialist|Virtual Assistant|Social Media Expert

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Overview

Looking for full-time work (8 hours/day)

at $5.10/hour ($897.60/month)

Bachelors degree

Last Active

March 27th, 2024 (2 days ago)

Member Since

May 30th, 2022

Profile Description

I have been a shop owner for 6 years at the No.1 eCommerce app in the Philippines, Shopee. You can view my shop here: Upgrade to see actual info During my time there, I managed my own shop and handled various tasks, including customer support, order processing and fulfillment, creating shipping labels, replacements and returns, listing optimization, and vendor communication. My shop has a 4.9 out of 5-star rating, which reflects my commitment to providing excellent customer service.
Before my stint at Shopee, I worked as an eBay Customer Service Representative, where I gained valuable experience in handling customer inquiries and resolving issues. Additionally, I worked as a Cataloger and Data Specialist at Case New Holland International, based in Racine, Wisconsin, for over 10 years. My role was to ensure that vendor data was accurately inputted into the website, so customers could order tractor parts efficiently. This experience gave me extensive knowledge of data management and quality control.
Currently, I work as a Customer Experience Specialist and Operations Assistant at HiNeon Technologies Inc., where I assist the logistics team with tracking parcels and filing courier claims, handle customer support for various eCommerce platforms like Amazon, Etsy, Woocommerce, and perform data analysis. With my diverse skillset, I believe I can excel in this role and contribute to the growth of your business.
I rate my English writing and speaking levels at 10, since I've been in the customer service industry for more than 10 years already and communicating with English-speaking people is not new to me.

Please find my resume attached below for your review.
Resume Link:
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Top Skills

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Office and Administration » Email Management

Other Skills

E-Commerce » Inventory Management » Quality Control

Video Editing

Customer Support

Customer Support » Phone Support » English Speaking

Design » Adobe » Photoshop

Design » Adobe » Illustrator

Customer Support » Email Support

Customer Support » Phone Support

Customer Support » Social Media Moderation

Marketing » Social Media Management » Social Media Marketing

Marketing » Mobile Marketing

Advertising » Creative Advertising

Basic Information

Age
33
Gender
Male
Website
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Address
Cebu City, Cebu
Tests Taken
English
C2(Advanced/Mastery)
Uploaded ID
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