E-commerce VA | Reports Analyst | Copywriting | Social Mgmt

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

January 26th, 2024 (90 days ago)

Member Since

July 15th, 2015

Profile Description

Thank you for taking the time to visit my profile.If you need a reliable VA who is highly organized, detail-oriented, can handle multiple tasks, and would always go the extra mile, then you're on the right page.My screen name is Alex. I provide creative and detailed administrative service. I can work without supervision under tight deadlines and high expectations. I believe that time management and self-directed learning skills successfully helped me in reaching my career goals.I am proficient in Microsoft Office and Google Application. Expert in using CRM software e.g. Asana, Base, Zoho to name a few. I have also used accounting software such as Xero and Wave.My over 12 years of work experience in the Business Process Outsourcing industry has given me a strong foundation in both inbound and outbound sales, business, and customer care expertise. (voice and non-voice support)SENIOR OPERATIONS COORDINATOR FOR E-COMMERCE COWorked for New Zealand e-commerce company. My main tasks include providing customer service support via email and live chat. Process returns store credit and refunds, updating sales register and ensure prompt delivery.TEAMLEADManage customer service team daily, communicating with the team what are the client’s expectations, updates, deadlines, performance evaluation, and calibration.REPORTS ANALYST (Shopify and Social Media Channels) Extracting reports from social mediaand shopify to present daily weekly and monthly metrics to clients.CopywritingResearch and understand the product and target audiences. Writeoriginal clear and error-free content for roofing and automobilewebsite. Collaborate with team to deliver final outcome. Revise,proofread content to ensure quality. Task includes writing reviews for products and services to help business in google ranking.General VA Migration Company | Sydney, AustraliaManage admin and sales for a registered migration agency in New South Wales Australia where I was responsible in providing assistance through phone support (inbound and outbound) chat/ email management. Task includes appointment setting and payment collection, putting in information onto the immigration site, closing sale and education application.GENERAL VA UK RENTAL COI am also an experienced Credit Check Administrator and Social Media Moderator. I was responsible in running any outstanding and new credit checksthroughout the shift, Social Media Management (responding to anycomments and messages) Email Management, Daily Reports, and Upgrade to see actual infoPLIANCE OFFICERAn experienced compliance officer for 2 years where I was responsible in dealing with Third-Party requests regarding rental contracts. Conducted contract audits of the contract paperwork, ensuring that they have been completed correctly, have all supporting documentation and pass any Identified issues to Head Office when there are serious concerns. Made sure auditors and allfranchisees are calibrated with audit procedures and guidelines bysending updates real-time, conversing through skype and email. I wasalso appointed to manage the team of Administration here in thePhilippines on a daily basis.RETURN MY TAX | Client ManagementI also worked for UK accounting firm for 6 months. We helped UK employees in the construction industry file their tax returns; ensuring they receive any rebates they may be entitled to. The primary task includes client management, phone support, email management, collection and receipt validation.Customer Service | Caesars Entertainment In the last 8 years, I worked with Teleperformance Cebu and have skills specifically for the travel and hospitality market. I started as a customer service representative and was responsible in providing world-class service to both hotel guests and casino players in booking their reservations. Quality Assurance AnalystOn my 6th month, I got promoted as a Quality Assurance Analyst and my job is to ensure agents per line of business are in compliance with the quality measures and policies by listening and evaluating their call behavior, providing structured feedback, and ensure consistency.MARKET RESEARCHER/ SOCIAL MEDIA MODERATORI also worked as a Market Researcher – I was responsible in extracting data from State Revenue and researching basic information to locate the rightfulowners-Aside from the Lead Generation task, I managed (3) threedifferent social media accounts. My job is to ensure there are weeklyblog posts on each website, scheduling weekly posts for each socialmedia account using story chief and grum scheduler, setting up drip postusing missinglettr, writing articles, video editing, proofreading, andproducing an e-book.BUSINESS SALESI have 2 years of experience as a Business Sales Representative for a hair loss solution products. I was responsible for handling small and medium-sized businesses all over Australia where I was assigned to process re seller's orders, facilitate their invoice and/or credit memo request, collect payments and ensure prompt delivery. (Main Task: client management, phone support, email management, and collection).SALESI have done quite a bit of lead generation for more than a year (e.g. updating US businesses listed in an online directory, qualifying and contacting prospects for online education, managed appointments for charity campaign. )These are only a few examples of what I can offer you. I believe everything can be learned with the perfect amount of confidence and length of experience, skills, PASSION, DEDICATION, COMMITMENT, and POSITIVE ATTITUDE I know these will give me the capability to be successful in everything I do.Drop me a message and I'd be more than willing to be part of your growing career/business.