Manages multiple families as Care Operations Case Manager and Care Coordinator. Directly works with Board Certified Behavioral Analysts and manages Registered Behavioral Technicians to form a seamless healthcare experience to assigned families.
Experienced BPO Sales and Customer Service Trainer with a demonstrated history of working in the
Telecommunications and Gaming Industry. Skilled in Analytical Skills, Training Facilitation,
Presentation Skills, Usage and training of CRM and Knowledge base tools, Shared Services,
And Interview Preparation. Has in-depth Exposure to Operations, Quality, Recruitment and Retentions.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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