Current Employment Status:
Hired Full Time on Apr 3, 2024
Jenny
Senior Customer Service Specialist / Virtual Assistant
Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
Bachelors degree
Last Active
April 18th, 2024 (7 days ago)
Member Since
July 11th, 2015
Profile Description
Senior customer service specialist with almost 11 years of experience both in BPO company based, and freelancing. Expert when it comes to providing world-class customer service to customers/clients. As a frontline in the business, we help our clients to identify common mistakes when it comes to products, processes, and approaches to buyers.
I was hired as a customer representative to a BPO company here in our country last 2013, Offsourcing Phils Inc. I resigned last November 2016 to follow what my heart wants to do. My journey as a virtual assistant started way back in 2016. I do inbound calls, chats, and
Tools that I used before: Zoho mail, Aliexpress/Alibaba, Amazon, Shopify, Shopify App, Dropified, Lastpass, Zendesk, Slack, Referral Candy, ShipStation, Zopim, ReCharge, Intercom, WordPress, Trello, Mailchimp, Meldium, Tumblr, Gorgias, Gladly, Helpscout, Porcupine, Outlook 360, Transparent, General Billing, and Google. I am a fast learner and teachable, too. So learning a new tool won't be a problem at all.
Top Skills
E-Commerce » Logistics Management
Experience: 2 - 5 years
I had experience as a logistic agent. We stand as the middle man between the clients and the couriers. We made sure that all shipments are being checked on time, and that any delays has been addressing or a ticket has been raised. We provide the solution before it even become a problematic shipment.
Customer Support
Experience: 5 - 10 years
I have been a customer support for almost 10 years now. I definitely know the workarounds with different customers in different situations. I'm an expert when it comes to providing world-class customer service, and showing empathy to customers. To address their concern and provide a resolution.
Office and Administration » Data Entry
Experience: 5 - 10 years
I've been in this field for more than 10 years. I gather information from different platforms depending on the clients' needs and compile them in one excel sheet. I make sure that all the needed info and important details are being highlighted.
Other Skills
Customer Support » Social Media Moderation
Experience: Less than 6 months
I had managed different social media accounts from previous companies. Where I respond to queries, and do a daily posting if needed. Responding to comments and addressing concerns. Directing each potential customer to the website to get a potential sale.
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao, Daval Del Sur
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 35%
- Influence: 25%
- Steadiness: 23%
- Compliance: 18%
- English
- C1(Advanced)
- Uploaded ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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