Customer Service Representative/ Civil Engineering Graduate

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($599.98/month)

Bachelors degree

Last Active

September 16th, 2024 (21 days ago)

Member Since

May 20th, 2022

Profile Description

I am a civil engineering graduate hoping to find a job even without work experience. I have good english speaking knowledge. I am active as a person and very open to communicating with people. I am currently into 9 months of being a customer support representative. As a Core Support Specialist, I empathetically managed up to three concurrent live chat sessions and handled email inquiries, providing comprehensive assistance to users across multiple platforms. My role involved guiding customers through device setup, troubleshooting technical issues, and addressing account and service-related requests. I specialized in configuring privacy settings and parental controls to help users customize their experience, and facilitated smooth software updates, resolving any related technical challenges.Utilizing Gladly and Phoenix platforms for streamlined support, and Slack and Document36 for team communication and knowledge management, I effectively balanced multitasking with a customer-focused approach. My empathetic demeanor and ability to prioritize customer needs ensured a high standard of service and user satisfaction.