1 year experience as Social Media Manager handling an online business' Instagram,
1 year experience as Customer Service Specialist for Microsoft Accounts and Billing - gaining my strong analytical skills for possible fraud situations for billing and customer subscriptions.
1 year experience as Claims and Billing Specialist doing inbound and outbound calls where I improved my professional communication skills with healthcare providers such as doctors and nurses in answering their inquiries regarding a patient's claims, benefits, and insurance verification.
2 years experience as a freelance graphic and traditional artist in doing layouts for content creation across social media channels using canva and adobe lightroom.
I've been working virtually since 2020 during the pandemic as Social Media Marketing Manager and in a BPO industry as CSR.
My english communication skills have improved as I have been handling more than 40 calls per day with customers and providers for almost 2 years.
I curated contents across 3 social channels (facebook, instagram, tiktok) ensuring a cohesive brand identity.
I have almost 2-year working experience as a Customer Service Representative
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