Customer Service Representative | Medical Virtual Assistant

I have substantial experience in handling customer emails and responding to inquiries using a sandwich technique. This method ensures that customers feel acknowledged, and the emails are crafted to be simultaneously professional, personal, and friendly. Additionally, I prioritize overdue tickets, implementing a labeling system to efficiently determine which emails to address first based on the specific concerns of the customers.

While my tenure in chat support may not be extensive, I've developed a deep appreciation for interacting with customers through this medium. Chatting resembles phone conversations in its immediacy, allowing for quick engagement and rapid responses. Regardless of the communication platform I use, I consistently prioritize making customers feel acknowledged and assured. My commitment is to always strive for customer satisfaction, ensuring that by the end of the interaction, customers are content and inclined to remain with our services.

I thoroughly enjoy engaging with diverse individuals, and I find assisting customers over the phone to be particularly satisfying. This medium allows me to address all their concerns in a single conversation, unlike emails where responses are awaited. With over 5 years of experience in this field, what started as a job has evolved into a genuine passion. During calls, I consistently maintain a calm, friendly, and positive demeanor. Empathizing with customers by placing myself in their shoes enables me to effectively address their concerns and ensure their happiness. I firmly believe that content and happy customers are inclined to share their positive experiences with friends and family, contributing to the company's profitability and success.