I've worked as a Customer Support for almost 4 years supporting Sales Accounts, Customer Retention, Billing, and Technical Support. I was also a Quality Analyst and a Senior Team Lead handling teams and reporting productivity. I am a bilingual speaker who can communicate in both English and Spanish. Before working in the BPO as a customer service support I worked in the accounting firm running reports and Bookkeeping. I am good at product research for Amazon FBA/FBM, Online Arbitrage, Amazon Seller Central Navigation, Shopify Account Setup, and Dropshipping, Product Sourcing on Alibaba, and eBay Product Listing.
I am familiar with using different tools:
*Zendesk Ticketing Tool
*JIRA Ticketing Tool
*XERO
*QuickBooks
*ATLAS Tool
*ASPEN Tool
*Spreadsheet
*Google Forms
*Outlook Forms
*CRM Tool
*Helium10
*Jungle Scout
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.
If you’re also experiencing a high turnover, try looking inwards. Ask your team if there’s something that needs to change.
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