4988d1dcd

Senior Team Manager/VA/Customer Service 

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 30,000.00/month
( $546 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
40 hrs/wk
( $3.16 USD/hr )
EXPERIENCE OVERVIEW
4 years and 3 mos.
BASIC INFORMATION
Age:
32
Gender:
Male
Location:
Pasig, NCR
Tests Taken:
IQ
Score:  93

DISC
Dominance:26%
Influence:25%
Steadiness:35%
Compliance:14%

English
 B2(Upper Intermediate)
Last Active:
July 25th, 2022 (24 days ago)
Member Since:
April 26th, 2022
SKILL SUMMARY

I've worked as a Customer Support for almost 4 years supporting Sales Accounts, Customer Retention, Billing, and Technical Support. I was also a Quality Analyst and a Senior Team Lead handling teams and reporting productivity. I am a bilingual speaker who can communicate in both English and Spanish. Before working in the BPO as a customer service support I worked in the accounting firm running reports and Bookkeeping. I am good at product research for Amazon FBA/FBM, Online Arbitrage, Amazon Seller Central Navigation, Shopify Account Setup, and Dropshipping, Product Sourcing on Alibaba, and eBay Product Listing.

I am familiar with using different tools:
*Zendesk Ticketing Tool
*JIRA Ticketing Tool 
*XERO
*QuickBooks 
*ATLAS Tool 
*ASPEN Tool 
*Spreadsheet 
*Google Forms 
*Outlook Forms 
*CRM Tool 
*Helium10 
*Jungle Scout

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Personal Assistant
  • Quality Assurance

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Personal Assistant
  • Quality Assurance

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