Senior Team Manager/VA/Customer Service

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Associates degree

Last Active

October 1st, 2023 (206 days ago)

Member Since

April 26th, 2022

Profile Description

I am an accomplished professional with a proven track record
in customer service and operations management, bringing 6 years and 7 months of
valuable experience to the table. My career journey has been characterized by
continuous growth and a relentless commitment to delivering exceptional
results. My foundation was built at Alorica, where I started as a
Customer Service Specialist and quickly progressed to roles such as Billing
Specialist and Retention Upgrade to see actual info the retention department, I mastered
the art of customer retention, successfully saving customers from canceling
their Sirius XM Satellite subscriptions while strategically upselling
additional services. This experience allowed me to contribute significantly to
a leading music subscription provider.
My journey continued at Inspiro, where I served as a C2
Agent specializing in billing and retention for Dish Network Upgrade to see actual info
this role, I honed my skills in assisting customers with their subscriptions,
preventing cancellations, and effectively promoting premium channel offerings.
My ability to connect with customers and drive positive outcomes was
consistently demonstrated.
Over the last 4 years and 4 months, I have dedicated myself
to PSI Services LLC, where I have held roles such as Senior Operations
Supervisor and, currently, Operations Upgrade to see actual info these positions, I have
developed expertise in Jira Service Desk, Zendesk ticketing support, CRM, and
team leadership. My responsibilities have encompassed overseeing operations,
managing critical business processes, and leading teams to achieve and exceed
performance targets.
As an Operations Manager, I focus on optimizing
service-level agreements, streamlining support operations, administering
essential processes, and spearheading continuous improvement initiatives. My
passion for operational excellence, team empowerment, and process enhancement
drives me to consistently elevate organizational performance and surpass goals.
I am now seeking new career opportunities where I can
leverage my extensive experience, skills, and dedication to make a substantial
impact. With a history of delivering exceptional customer service, driving team
success, and championing operational efficiency, I am confident in my ability
to contribute positively to any organization.
I am eager to embark on my next career chapter and welcome
opportunities that allow me to apply my knowledge, expertise, and leadership to
achieve mutual success.

I am familiar with using different tools:
*Zendesk Ticketing Tool
*JIRA Ticketing Tool
*ATLAS Tool
*ASPEN Tool
*Spreadsheet
*Google Forms
*Outlook Forms
*CRM Tool

Top Skills

Real Estate » Appointment Setting

Office and Administration » Data Entry

Office and Administration » Email Management

Other Skills

Office and Administration » Microsoft Excel

Customer Support » Customer Service

Experience: 5 - 10 years

I bring more than 6 years and 7 months of hands-on experience in customer service, with a track record that reflects my dedication to providing exceptional phone etiquette, issue resolution, and subscription retention. Throughout my career, I've successfully saved customers from cancellations while skillfully upselling additional services. In addition to my customer-centric focus, I have honed my expertise in Zendesk and CRM systems, allowing me to efficiently manage support operations and elevate customer relationships. My commitment to understanding and addressing customer needs, combined with my technical proficiency, has consistently contributed to both customer satisfaction and organizational success.