I have experience in training and quality doing reports and analysis, monitoring and coaching/mentoring; Team Leader, Manager, SME, TQA, and I have worked as a customer service rep and technical support rep in the BPO industry. I have worked as a data analyst as well in a non-voice and voice account; chats and
Experience: 5 - 10 years
I have started as a technical support representative in the BPO industry back in 2005. I do PC, file and printer, internet and smartphone troubleshooting.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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