• Establish necessary numbers of service center partner and monitor performance.
• Oversees repair and operations of the organization.
• Analyze and respond to customer complaints, ensure sufficient resources to complete the repair according to set lead time.
• Look for continuous ways of improving the overall operation, by recommending, negotiating and implementing the necessary action plans.
• Measure performance of all service teams that interface the customer operation being able to influence and direct their work toward customer satisfaction.
• Product Quality Tracking. Monitor the failure rate and quality of the product launched. Collect all kinds of the information and customer feedback then report to Quality Assurance Team.
• Managing spare parts inventory. Monitor availability of materials & spare parts needed in the repair. Order parts supply not in stock
• Conduct Training and Development of Service Technician/ASC for process Improvements and Implementation
• Course and Material Development/Online training management
• Technician Skill History management, Skills Evaluation and Skill Up Plan
• Product Quality Management (Mobile Phones and Home Entertainment Appliance)
• Product Field Failure Rate Data Analysis
• Quality Issue Validation/Reporting and Posting
• High Value Item Pre-approval and Cost Management
• Manage Authorize Service Center for Mobile
• Ensure Timely repair of Customer’s Unit
• KPI monitoring of our Authorize Service Center
• Dealer Orientation for Service Process Agreement
• Provide Weekly reports and Set improvement activities for encountered Problem • Service Center Audit
I have a 7 years experience in customer service and can do admin works because I handled and manage our Service Centers. I: • Conduct Training and Development of Service Technician/ASC for process Improvements and Implementation • Course and Material Development/Online training management • Technician Skill History management, Skills Evaluation and Skill Up Plan • Product Quality Management (Mobile Phones and Home Entertainment Appliance) • Product Field Failure Rate Data Analysis • Quality Issue Validation/Reporting and Posting • High Value Item Pre-approval and Cost Management Jeffrey H. Angeles • Manage Authorize Service Center for Mobile • Ensure Timely repair of Customer’s Unit • KPI monitoring of our Authorize Service Center • Dealer Orientation for Service Process Agreement • Provide Weekly reports and Set improvement activities for encountered Problem • Service Center Audit
• Conduct Training and Development of Service Technician/ASC for process Improvements and Implementation • Course and Material Development/Online training management • Technician Skill History management, Skills Evaluation and Skill Up Plan • Product Quality Management (Mobile Phones and Home Entertainment Appliance) • Product Field Failure Rate Data Analysis • Quality Issue Validation/Reporting and Posting • High Value Item Pre-approval and Cost Management Jeffrey H. Angeles • Manage Authorize Service Center for Mobile • Ensure Timely repair of Customer’s Unit • KPI monitoring of our Authorize Service Center • Dealer Orientation for Service Process Agreement • Provide Weekly reports and Set improvement activities for encountered Problem • Service Center Audit
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If you’re also experiencing a high turnover, try looking inwards. Ask your team if there’s something that needs to change.
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