d01fc4d 9b8d028

CUSTOMER SERVICE MANAGER

99 ID PROOF
Verified
EXPECTED SALARY
Php 30,000.00/month
( $555 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
30 hrs/wk
( $4.28 USD/hr )
EXPERIENCE OVERVIEW
7 Years experience in Customer service handling after sales quality of products.
BASIC INFORMATION
Age:
35
Gender:
Male
Location:
PASIG CITY, METRO MANILA
Tests Taken:
IQ
Score:  105

DISC
Dominance:23%
Influence:11%
Steadiness:36%
Compliance:31%

English
 B2(Upper Intermediate)
Last Active:
June 24th, 2022 (7 days ago)
Member Since:
April 22nd, 2022
SKILL SUMMARY

• Establish necessary numbers of service center partner and monitor performance.
• Oversees repair and operations of the organization.
• Analyze and respond to customer complaints, ensure sufficient resources to complete the repair according to set lead time.
• Look for continuous ways of improving the overall operation, by recommending, negotiating and implementing the necessary action plans.
• Measure performance of all service teams that interface the customer operation being able to influence and direct their work toward customer satisfaction.
• Product Quality Tracking. Monitor the failure rate and quality of the product launched. Collect all kinds of the information and customer feedback then report to Quality Assurance Team.
• Managing spare parts inventory. Monitor availability of materials & spare parts needed in the repair. Order parts supply not in stock
• Conduct Training and Development of Service Technician/ASC for process Improvements and Implementation
• Course and Material Development/Online training management
• Technician Skill History management, Skills Evaluation and Skill Up Plan
• Product Quality Management (Mobile Phones and Home Entertainment Appliance)
• Product Field Failure Rate Data Analysis
• Quality Issue Validation/Reporting and Posting
• High Value Item Pre-approval and Cost Management
• Manage Authorize Service Center for Mobile
• Ensure Timely repair of Customer’s Unit
• KPI monitoring of our Authorize Service Center
• Dealer Orientation for Service Process Agreement
• Provide Weekly reports and Set improvement activities for encountered Problem • Service Center Audit

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Quality Assurance
  • Writing
  • Email Marketing
  • Mobile Marketing
  • Social Media Marketing
  • Amazon Product Ads
  • Customer Support
  • Email Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have a 7 years experience in customer service and can do admin works because I handled and manage our Service Centers. I: • Conduct Training and Development of Service Technician/ASC for process Improvements and Implementation • Course and Material Development/Online training management • Technician Skill History management, Skills Evaluation and Skill Up Plan • Product Quality Management (Mobile Phones and Home Entertainment Appliance) • Product Field Failure Rate Data Analysis • Quality Issue Validation/Reporting and Posting • High Value Item Pre-approval and Cost Management Jeffrey H. Angeles • Manage Authorize Service Center for Mobile • Ensure Timely repair of Customer’s Unit • KPI monitoring of our Authorize Service Center • Dealer Orientation for Service Process Agreement • Provide Weekly reports and Set improvement activities for encountered Problem • Service Center Audit

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Creative advertising

Customer Service & Admin Support
EXPERIENCE

• Conduct Training and Development of Service Technician/ASC for process Improvements and Implementation • Course and Material Development/Online training management • Technician Skill History management, Skills Evaluation and Skill Up Plan • Product Quality Management (Mobile Phones and Home Entertainment Appliance) • Product Field Failure Rate Data Analysis • Quality Issue Validation/Reporting and Posting • High Value Item Pre-approval and Cost Management Jeffrey H. Angeles • Manage Authorize Service Center for Mobile • Ensure Timely repair of Customer’s Unit • KPI monitoring of our Authorize Service Center • Dealer Orientation for Service Process Agreement • Provide Weekly reports and Set improvement activities for encountered Problem • Service Center Audit

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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