Current Employment Status:
Hired Full Time on Mar 25, 2024
A Customer Support Specialist for 2 years (SaaS E-Commerce related) and 6 years Customer Service experience. *wink*
Tools I have used to assist my customers:
- Slack
- Front
- Claude (Artificial Intelligence for Customer Service)
- ChatGPT
- Linear
- Stripe
- PayPal
- Google Meeting
- Ring Central
- Microsoft Excel/Google Sheets/Google Docs
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- Indeed
- Retool
Portfolio-
Looking for YOUR RIGHT-HAND PERSON that will provide you essential support, and help you navigate success?
With my years of experience in Customer Service and Customer Support job roles. You only need to train and guide me with minimum attention. My last employer trusts me so much that he d
-Answer incoming calls,
-Listen to customer questions, concerns, and complaints. Show empathy and fully understand the issue.
-Troubleshoot problems with products or services and provide solutions. Walk customers through step-by-step instructions if needed.
-Investigate issues by gathering information from various internal systems and departments. Follow up with customers with status updates or solutions.
-Log and track customer interactions using CRM software. Document details of issues, solutions, and follow-ups.
-Process orders, cancellations, and other simple transactions.
-Escalate complex technical issues to specialized agents or management when needed.
-Suggest feedback to improve products, services, and processes based on customer interactions.
-Create FAQs, knowledge base articles, scripts, and other content to assist other agents and customers.
-Participate in ongoing product and customer service training to expand knowledge.
Feel free to message me so that we can have a discovery a chat.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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