Current Employment Status:
Hired Full Time on Mar 25, 2024

Jason

 Technical Customer Support Specialist | ChatGPT

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Overview

Looking for full-time work (9 hours/day)

at $5.00/hour ($990.00/month)

Associates degree

Last Active

March 25th, 2024 (4 days ago)

Member Since

April 19th, 2022

Profile Description

A Customer Support Specialist for 2 years (SaaS E-Commerce related) and 6 years Customer Service experience. *wink* 

Tools I have used to assist my customers:
- Slack
- Front (Facebook Messaging, Phone SMS, Email)
- Claude (Artificial Intelligence for Customer Service)
- ChatGPT
- Linear
- Stripe
- PayPal
- Google Meeting
- Ring Central
- Microsoft Excel/Google Sheets/Google Docs
- Upgrade to see actual info
- Indeed
- Retool

Portfolio- Upgrade to see actual info

Looking for YOUR RIGHT-HAND PERSON that will provide you essential support, and help you navigate success?

With my years of experience in Customer Service and Customer Support job roles. You only need to train and guide me with minimum attention. My last employer trusts me so much that he dUpgrade to see actual info to work with me for four years straight. We can be like this, partners for years to come.

-Answer incoming calls, emails, chat messages, and social media messages from customers. Provide excellent customer service and communication.
-Listen to customer questions, concerns, and complaints. Show empathy and fully understand the issue.
-Troubleshoot problems with products or services and provide solutions. Walk customers through step-by-step instructions if needed.
-Investigate issues by gathering information from various internal systems and departments. Follow up with customers with status updates or solutions.
-Log and track customer interactions using CRM software. Document details of issues, solutions, and follow-ups.
-Process orders, cancellations, and other simple transactions.
-Escalate complex technical issues to specialized agents or management when needed.
-Suggest feedback to improve products, services, and processes based on customer interactions.
-Create FAQs, knowledge base articles, scripts, and other content to assist other agents and customers.
-Participate in ongoing product and customer service training to expand knowledge.

Feel free to message me so that we can have a discovery a chat.

Top Skills

Customer Support » Email Support

Experience: Less than 6 months

Customer Support » Technical Support

Experience: Less than 6 months

Customer Support » SaaS

Experience: Less than 6 months

Other Skills

Customer Support » IT

Experience: Less than 6 months

Office and Administration » Data Entry

Office and Administration » Personal Assistant

Experience: Less than 6 months

Customer Support » Customer Relationship Management

Experience: Less than 6 months

Accounting » Bookkeeping

E-Commerce » Inventory Management » Quality Control

Professional Services » Management Services » Inventory Management

Experience: Less than 6 months

Customer Support » Phone Support

Experience: Less than 6 months

Customer Support » Ecommerce

Experience: Less than 6 months

Customer Support » Sales Support

Experience: Less than 6 months

Customer Support » Customer Service » Payment Processing

Experience: Less than 6 months

Basic Information

Age
28
Gender
Male
Website
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Address
Tanza, Cavite
Tests Taken
IQ
Score:  125
DISC
Dominance: 32%
Influence: 7%
Steadiness: 39%
Compliance: 23%
English
C2(Advanced/Mastery)
Uploaded ID
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