CSR - responsible in providing assistance to clients who uses the company’s products and services. Also, front liner of the company in performing excellent customer service .
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Product Trainer - responsible in providing product knowledge to trainees to be more effective . Also, giving help to management to enhance and upgrade learning tools and processes.
Onboarding Specialist - help new clients/employees to get onboard by providing them the list of requirements needed. Also responsible in gathering documents needed from the clients/employees to be successfully hired. Provide an overview of the position or any details needed as instructed by the management.
Sales Expert - providing assistance to clients who wants to purchase the company’s products and services . Also responsible in making outbound calls if callback is needed . Upselling is a must !
Experience: Less than 6 months
CSR LEVEL 3 for 2 years
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