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Medical, Sales, Customer Service, Real Estate VA

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 50,000.00/month
( $927 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $5.36 USD/hr )
EXPERIENCE OVERVIEW
Sales and Customer Service - 4 years, Healthcare Insurance Coordinator 3 years, Real Estate VA 
BASIC INFORMATION
Age:
33
Gender:
Female
Location:
Cainta, Rizal
Tests Taken:
IQ
Score:  125

DISC
Dominance:53
Influence:20
Steadiness:16
Compliance:12

English
 C2(Advanced/Mastery)
Last Active:
June 24th, 2022 (6 days ago)
Member Since:
April 8th, 2022
SKILL SUMMARY


Sales and Customer Service 

- Handled inbound calls and outbound calls 
-  Assisted customers in placing orders 
- Educated the lens types, prescriptions, frame sizes, benefits and proper usage to prevent potential
risk which resulted a better eye health in the long run
 - Identified the needs and provided the value of obtaining the product which helped resolve the
customer's concerns and able to meet and exceed sales goals
- Overcame objections and competitive questions 
- Researched about our competitors to provide customers a better option and understanding of
our products cost-effectiveness, better feature, and benefits 
- Processed returns, offered exchanges, and provided compensation whenever our customers were
inconvenienced 
- Scheduled appointments for store visits or eye exams 
 - Verified prescriptions 
- Resolved customer’s concerns, inquiries, through email, chat, and voice at the same time 
-  Coordinated with the couriers to ensure the customer’s purchase arrives on time 
_____________________________________________________________________________________

Healthcare Insurance Coordinator ( Bluecross Blue Shield – Medicare and Medicaid )

 -  Explanation of benefits 
- Processed appeals and grievances 
 - Refilled prescriptions 
-  Maintained and updated EMR/HER with the utmost confidentiality 
- HIPAA trained 
- Resolved concerns pertinent to member’s Medicare coverage options, eligibility, enrollment
period and costs, billing, provider type, ID issues, claims, CMS forms 
-  Processed prior authorization, coordination of benefits 
- Coverage and organization determination
Customer Service Representative 
____________________________________________________________________________________

Sales and Customer Service Repr. ( Dish Network ) 

- Resolved concerns and recommended promotions 
- Identify shopper and buyer customers that lead to increased sales 
- Placed order for the customer 
- Gained the customer’s trust to get their buy-in by educating them the benefits and value with the use of my product knowledge 
- Processed payments 
- Ensured the customer information’s security and confidentiality
_____________________________________________________________________________________

Real Estate Virtual Assistant

- Real estate cold caller and appointment setter 
-  Follow a script-driven call flow and handle questions and objections 
- Gauge seller dpejdqexcv. Jfput data into a Podio (CRM) form
 -  Real estate admin assistant. Source leads and perform skip tracing 
- Complete property research and comparative market analysis (comparables) 
- Create basic spreadsheets using Google Sheets 
- Basic social media oeibh. Ijt up accounts for Facebook, Twitter, Instagram, and LinkedIn 
- Create and post content with and without Hootsuite 
- Perform basic graphic design using Canva 
- Property management customer service 
-  Manage basic maintenance work orders 
- Address general work inquiries and coordinate transactions via phone and email 

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Speaking
  • Editing Proofreading
  • Web Content Writing
  • Email Marketing
  • Lead Generation
  • Social Media Marketing
  • Wordpress Development
  • Wordpress
  • Customer Support
  • Email Support
  • Medical Services
  • Real Estate Services

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel

English
SKILL RATING
  • Speaking

Writing
SKILL RATING
  • Editing Proofreading
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Email Marketing
  • Lead Generation
  • Social Media Marketing

Web Development
SKILL RATING
  • Wordpress Development

Webmaster
SKILL RATING
  • Wordpress

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support

Professional Services
SKILL RATING
  • Medical Services
  • Real Estate Services

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