Sales and Customer Service
- Handled inbound calls and outbound calls
- Assisted customers in placing orders
- Educated the lens types, prescriptions, frame sizes, benefits and proper usage to prevent potential
risk which resulted a better eye health in the long run
- Identified the needs and provided the value of obtaining the product which helped resolve the
customer's concerns and able to meet and exceed sales goals
- Overcame objections and competitive questions
- Researched about our competitors to provide customers a better option and understanding of
our products cost-effectiveness, better feature, and benefits
- Processed returns, offered exchanges, and provided compensation whenever our customers were
inconvenienced
- Scheduled appointments for store visits or eye exams
- Verified prescriptions
- Resolved customer’s concerns, inquiries, through
- Coordinated with the couriers to ensure the customer’s purchase arrives on time
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Healthcare Insurance Coordinator ( Bluecross Blue Shield – Medicare and Medicaid )
- Explanation of benefits
- Processed appeals and grievances
- Refilled prescriptions
- Maintained and updated EMR/HER with the utmost confidentiality
- HIPAA trained
- Resolved concerns pertinent to member’s Medicare coverage options, eligibility, enrollment
period and costs, billing, provider type, ID issues, claims, CMS forms
- Processed prior authorization, coordination of benefits
- Coverage and organization determination
Customer Service Representative
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Sales and Customer Service Repr. ( Dish Network )
- Resolved concerns and recommended promotions
- Identify shopper and buyer customers that lead to increased sales
- Placed order for the customer
- Gained the customer’s trust to get their buy-in by educating them the benefits and value with the use of my product knowledge
- Processed payments
- Ensured the customer information’s security and confidentiality
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Real Estate Virtual Assistant
- Real estate cold caller and appointment setter
- Follow a script-driven call flow and handle questions and objections
- Gauge seller
- Real estate admin assistant. Source leads and perform skip tracing
- Complete property research and comparative market analysis (comparables)
- Create basic spreadsheets using Google Sheets
- Basic social media
- Create and post content with and without Hootsuite
- Perform basic graphic design using Canva
- Property management customer service
- Manage basic maintenance work orders
- Address general work inquiries and coordinate transactions via phone and
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.
If you’re also experiencing a high turnover, try looking inwards. Ask your team if there’s something that needs to change.
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