Short Term Rental / Property Management / Virtual Assistant

I have 5 years experience being a customer service representative Promoted as a trainer and trained 5 teams for the Open Enrollment Ramp for a Healthcare account.

5 years experience being a customer service representative Trained 5 teams for the Open Enrollment Ramp for a Healthcare account. Promoted as a SME (Subject Matter Expert) Handled 3 years for Telco Accounts located in Canada and US Handled Technical Support for a year for a website.

To begin, my main concern is providing highly accurate and responsive services to my clients. I work incredibly hard and will do everything possible to ensure 100% client satisfaction. Collaboration is essential to any working relationship, which is why I stay in constant communication during every project. Handled short term rentals VA support in start up companies. Handling Airbnb, VRBO, Expedia. My primary role is to cater to guests' inquiries and concerns with regard to their stay. I am a master of guest communications who uses my skills and expertise to make sure all our guests will have a perfect and hassle-free stay in our properties. One who makes sure that our guests will leave your properties happy and satisfied. -Customer Service (Email, Chat, and Phone) -Short Vacation Rental/Property Management (Airbnb, HomeAway, Booking.com, TripAdvisor, Expedia) -Claims and Resolutions -Review Management-Managing reservations -PMS integration -Coordinating with Housekeeping Team and Maintenance Team -Communication with Property Managers