Current Employment Status:
Hired Full Time on Jan 10, 2022

8d14c d90df8

Customer Service Pro

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 50,000.00/month
( $995 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
30 hrs/wk
( $7.67 USD/hr )
EXPERIENCE OVERVIEW
Virtual Assistant, Fulfilment Specialist, Customer Service Manager, Credit Repair Specialist
BASIC INFORMATION
Age:
34
Gender:
Female
Location:
Sta Cruz, Laguna
Tests Taken:
IQ
Score:  125

DISC
Compliance:33%
Dominance:40%
Influence:7%
Steadiness:20%

English
 B2(Upper Intermediate)
Last Active:
2022-01-24
Member Since:
2015-06-09
SKILL SUMMARY

An ambitious achiever committed to providing professional services by effectively utilizing my versatile skillsets with a results-driven attitude.

My success in Online Freelancing since 2015 is attributed to my 7 years of extensive Customer Service experience working with kgb’s 411 Directory Assistance and Sprint US BIlling and Customer Support where I was trained to manage a team of newbies as transition support staff doing coaching, training and taking supervisory calls. 

SKILLS AND TOOLS:  

C U S T O M E R  S E R V I C E 
(Gmail, Zendesk, Freshdesk, Help Scout, ReAmaze, Missive, Intercom, WebMail,CallTools, DialPad, Grasshopper, RingCentral)
- email, chat, or voice 

E-COMMERCE  |  DROPSHIPPING
(Shopify, Oberlo, Dropified, Xporter, Massfulfill, Aliexpress, PP, Stripe) 
I can help you with the following tasks: 
- Adding products & changing titles on Shopify store using Oberlo or Dropified
- Fulfilling orders using Shopify, Dropified, Aliexpress, CSV, Xporter & Massfulfill
- Processing cancellations, returns, replacements, and refunds
- Managing disputes via Stripe and PP
- Chasing suppliers for order status, exchanges, replacements, returns & refunds
- Answering product and order queries via email and social media
- Facebook page moderation, invites, and reviews
- Handling customer service emails across multiple stores 

C R E D I T  R E P A I R
(Equifax, Experian, TransUnion, FTC, CFPB, Credit Repair Cloud, Client Dispute Manager, Credit Money Machine, LeadOwl, Active Campaign, Acuity, IdentityIQ, Infusionsoft/Keap, Jotform, LettrStream, Pipedrive) 
I can help you with the following tasks:
- Read and Analyze Credit Reports
- Updating Clients Info | Admin Tasks
- Dispute Processing  and uploading letters
- Submitting complaints to FTC and CFPB

R E A L  E S T A T E 
I can help you with the following tasks:
- Admin Tasks 

SOCIAL  MEDIA  MANAGEMENT
(Facebook, Instagram, Twitter

PROJECT MANAGEMENT
(Asana, Trello, ClickUp) 

FILE MANAGEMENT AND SHARING
(CRM, Dropbox, Google Drive, Microsoft Office, WeTransfer) 

OTHER APPS AND TOOLS Canva | GoHighLevel | Rev | Shipstation | Teamviewer | Travefy | Wordpress | Wix | Zapier

Let me take care of the tedious tasks so YOU can work ON your business and not IN it. Looking forward to meeting you, learn about your company, and get the opportunity to help you grow in an exponential way!

If I interest you in any way, please send a message and I'd be glad to respond the soonest time possible.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Shopify
  • Ecommerce / Shopping Carts
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I've been working from home as a Virtual Assistant and Customer Support since 2015. I have managed online stores doing order fulfilment and customer service as well as worked for some Credit Repair Companies

SKILL RATING
  • Admin Assistant

Web Development
EXPERIENCE

I have over 4 years of experience as an E-commerce Virtual Assistant where I have acquired several skills and used different tools which include Shopify and other tools used for Dropshipping business.

SKILL RATING
  • Shopify

Webmaster
EXPERIENCE

I have some experience using WordPress and Cpanel. I've added audio links, logos and edited some websites that my client maintains.

SKILL RATING
  • Cpanel
  • Ecommerce / Shopping Carts
  • Wordpress

Customer Service & Admin Support
EXPERIENCE

I am a customer advocate with over 12 years of extensive working experience as Senior Collections and Customer Service Associate for Convergys and kgb_phil.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support

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DOES NOT Indicates skill level.

ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake indentity.

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