Customer Service Pro

Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Associates degree

Last Active

March 23rd, 2024 (32 days ago)

Member Since

June 9th, 2015

Profile Description

Dedicated customer service professional committed to providing effective solutions for ultimate customer satisfaction. With versatile skillsets acquired from 14 years of working experience primarily focused on Customer Service and eCommerce. I have acquired skills, know-how, and techniques that are more than enough not just to communicate fluently and effectively but to be always on top of every task and an extra mile.
The following are the services I can provide so you can focus more on expanding your business.
CUSTOMER SERVICE
????????????????????: Gmail, Zendesk, Freshdesk, Help Scout, ReAmaze, Missive, Intercom, Upgrade to see actual info
• Clients and Customers Liaison
• Email handling and management
• Chat Support
E-COMMERCE & DROPSHIPPING FULFILMENT
????????????????????: Shopify, Oberlo, Dropified, Xporter, Massfulfill, Aliexpress, Pay Pal, Stripe, Aftership, Shipstation
• Store Creation
• Product Research
• Product Import
• Product Categorization
• Order Fulfillment (Xporter-Massfulfill-Dropified-Aliexpress)
• Processing cancellations, returns, replacements, and refunds
• Email and Social Media queries across multiple stores with different niches (general, home improvement, fitness, womenswear, personal care, kid’s toys)
• Managing chargebacks and disputes on Stripe and Paypal
• Suppliers and logistics liaison
CREDIT REPAIR
????????????????????: Equifax, Experian, TransUnion, FTC, CFPB, Credit Repair Cloud, Client Dispute Manager, Credit Money Machine, Acuity, IdentityIQ, Jotform, LettrStream
• Read and Analyze Credit Reports
• Updating Clients Info | Admin Tasks
• Dispute Processing and uploading letters
• Submitting complaints to FTC and CFPB
REAL ESTATE
• Admin Tasks
• Lead Generation
• Cold Calling/Telemarketing
SOCIAL MEDIA MANAGEMENT
????????????????????: Facebook, Meta Business Suite, Instagram, TikTok, Twitter, Canva, Hootsuite, WordPress, Wix, Rev, Descript
• Creating Ad Creatives using Canva
• Editing Videos using VN, CapCut, InVideo
• Reviewing transcripts and repurposing long videos into snippets
• Social Media postings, moderation, invites, and reviews
PROJECT MANAGEMENT
????????????????????: Asana, Trello, ClickUp, LeadOwl, Active Campaign, GreenRope, Notion, Infusionsoft/Keap, Pipedrive, Teamviewer
FILES MANAGEMENT
????????????????????: Dropbox, Google Drive, Microsoft Office, WeTransfer
Hire me and I assure you that you'll get my 100% commitment to promote your corporate mission and exceed its goals as I aim to be in a long-term partnership with equally dedicated and professional clients.