f401ddcd898

Customer Service Pro

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 80,000.00/month
( $1,466 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
40 hrs/wk
( $8.47 USD/hr )
EXPERIENCE OVERVIEW
Virtual Assistant, Fulfilment Specialist, Customer Service Manager, Credit Repair Specialist
BASIC INFORMATION
Age:
34
Gender:
Female
Location:
Sta Cruz, Laguna
Tests Taken:
IQ
Score:  125

DISC
Dominance:40%
Influence:7%
Steadiness:20%
Compliance:33%

English
 B2(Upper Intermediate)
Last Active:
June 26th, 2022 (50 days ago)
Member Since:
June 9th, 2015
SKILL SUMMARY

A professional with a genuine desire and passion to help others succeed. 

I have over 14 years of working experience primarily focused on Customer Service and have acquired skills, know-how, and techniques that are more than enough not just to communicate fluently and effectively but to be always on top of every task and an extra mile. I am a hardworking, detail-oriented, and organized individual. Yes, that's me! Extremely motivated and committed to providing the utmost professional services by effectively utilizing my versatile skillsets with a results-driven attitude to not only be an asset moreover, a partner for your company's growth and success.

The following are the services I can provide so you can focus more on expanding your business.

CUSTOMER SERVICE
TOOLS:  Gmail, Zendesk, Freshdesk, Help Scout, ReAmaze, Missive, Intercom, Slack

• Clients and Customers Liaison
Email handling and management
• Chat Support

E-COMMERCE & DROPSHIPPING FULFILMENT: TOOLS:  Shopify, Oberlo, Dropified, Xporter, Massfulfill, Aliexpress, Pay Pal, Stripe, Aftership, Shipstation

• Product Research
• Order Fulfillment (Xporter-Massfulfill-Dropified-Aliexpress)
• Processing cancellations, returns, replacements, and refunds
Email and Social Media queries across multiple stores with different niches (general, home improvement, fitness, womenswear and personal care, kid’s toys)
• Managing chargebacks and disputes on Stripe and Paypal
• Suppliers and logistics liaison

CREDIT REPAIR: 
TOOLS:  Equifax, Experian, TransUnion, FTC, CFPB, Credit Repair Cloud, Client Dispute Manager, Credit Money Machine, Acuity, IdentityIQ, Jotform, LettrStream

• Read and Analyze Credit Reports
• Updating Clients Info | Admin Tasks
• Dispute Processing and uploading letters
• Submitting complaints to FTC and CFPB

REAL ESTATE
• Admin Tasks
• Lead Generation
• Cold Calling

SOCIAL MEDIA MANAGEMENT: 
TOOLS: ??Facebook, Instagram, Twitter, Canva, WordPress, Wix, Rev, Descript

• Creating Ad Creatives using Canva
• Editing Videos using VN, Capcut, Invideo, etc.
• Reviewing transcriptions and repurposing long videos into snippets
• Social Media postings
Facebook moderation, invites and reviews 

PROJECT MANAGEMENT: 
TOOLS:  Asana, Trello, ClickUp, LeadOwl, Active Campaign, GreenRope, Infusionsoft/Keap, Pipedrive, Teamviewer

FILES MANAGEMENT
TOOLS: Dropbox, Google Drive, Microsoft Office, WeTransfer
I'm seeking new challenges and opportunities to enhance my wide-range skills with a sense of urgency, accountability, and most of all integrity.
Hire me and I assure you that you'll get my 100% commitment to promote your corporate mission and exceed its goals as I aim to be in a long-term partnership with equally dedicated and professional clients.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Shopify
  • Ecommerce / Shopping Carts
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I've been working from home as a Virtual Assistant and Customer Support since 2015. I have managed online stores doing order fulfilment and customer service as well as worked for some Credit Repair Companies

SKILL RATING
  • Admin Assistant

Web Development
EXPERIENCE

I have over 4 years of experience as an E-commerce Virtual Assistant where I have acquired several skills and used different tools which include Shopify and other tools used for Dropshipping business.

SKILL RATING
  • Shopify

Webmaster
EXPERIENCE

I have some experience using WordPress and Cpanel. I've added audio links, logos and edited some websites that my client maintains.

SKILL RATING
  • Cpanel
  • Ecommerce / Shopping Carts
  • Wordpress

Customer Service & Admin Support
EXPERIENCE

I am a customer advocate with over 12 years of extensive working experience as Senior Collections and Customer Service Associate for Convergys and kgb_phil.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support

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