A professional with a genuine desire and passion to help others succeed.
I have over 14 years of working experience primarily focused on Customer Service and have acquired skills, know-how, and techniques that are more than enough not just to communicate fluently and effectively but to be always on top of every task and an extra mile. I am a hardworking, detail-oriented, and organized individual. Yes, that's me! Extremely motivated and committed to providing the utmost professional services by effectively utilizing my versatile skillsets with a results-driven attitude to not only be an asset moreover, a partner for your company's growth and success.
The following are the services I can provide so you can focus more on expanding your business.
CUSTOMER SERVICE
TOOLS: Gmail, Zendesk, Freshdesk, Help Scout, ReAmaze, Missive, Intercom, Slack
• Clients and Customers Liaison
•
• Chat Support
E-COMMERCE & DROPSHIPPING FULFILMENT: TOOLS: Shopify, Oberlo, Dropified, Xporter, Massfulfill, Aliexpress, Pay Pal, Stripe, Aftership, Shipstation
• Product Research
• Order Fulfillment (Xporter-Massfulfill-Dropified-Aliexpress)
• Processing cancellations, returns, replacements, and refunds
•
• Managing chargebacks and disputes on Stripe and Paypal
• Suppliers and logistics liaison
CREDIT REPAIR:
TOOLS: Equifax, Experian, TransUnion, FTC, CFPB, Credit Repair Cloud, Client Dispute Manager, Credit Money Machine, Acuity, IdentityIQ, Jotform, LettrStream
• Read and Analyze Credit Reports
• Updating Clients Info | Admin Tasks
• Dispute Processing and uploading letters
• Submitting complaints to FTC and CFPB
REAL ESTATE
• Admin Tasks
• Lead Generation
• Cold Calling
SOCIAL MEDIA MANAGEMENT:
TOOLS: ?
• Creating Ad Creatives using Canva
• Editing Videos using VN, Capcut, Invideo, etc.
• Reviewing transcriptions and repurposing long videos into snippets
• Social Media postings
•
PROJECT MANAGEMENT:
TOOLS: Asana, Trello, ClickUp, LeadOwl, Active Campaign, GreenRope, Infusionsoft/Keap, Pipedrive, Teamviewer
FILES MANAGEMENT
TOOLS: Dropbox, Google Drive, Microsoft Office, WeTransfer
I'm seeking new challenges and opportunities to enhance my wide-range skills with a sense of urgency, accountability, and most of all integrity.
Hire me and I assure you that you'll get my 100% commitment to promote your corporate mission and exceed its goals as I aim to be in a long-term partnership with equally dedicated and professional clients.
I've been working from home as a Virtual Assistant and Customer Support since 2015. I have managed online stores doing order fulfilment and customer service as well as worked for some Credit Repair Companies
I have over 4 years of experience as an E-commerce Virtual Assistant where I have acquired several skills and used different tools which include Shopify and other tools used for Dropshipping business.
I have some experience using WordPress and Cpanel. I've added audio links, logos and edited some websites that my client maintains.
I am a customer advocate with over 12 years of extensive working experience as Senior Collections and Customer Service Associate for Convergys and kgb_phil.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.
Ruben has been through the OneVAAway challenge and has been outsourcing for a few years. His OFSs are from OnlineJobs.ph, and it was a pleasure talking to him about his processes.
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