Experienced Customer Relationship Management Executive with a demonstrated history of working in online gambling industry.
A. Campaign Management
- Handles and strategizes centralized commercial releases. This includes new campaigns, feature deployment, product and app launches.
- Maintains campaign plans, including changes, execution, reporting and optimization
B. Customer Relationship Management
- Monitors customer behavior and industry trends
- Making sure the customer database is properly segmented for targeted marketing activities
- Analyzes player journey/life cycle and formulates best customer experience strategies
C. Sales Management
D. Reporting and Analysis
E. Process Improvement
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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