Maricel

Senior CSR | CS Team Lead

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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

March 23rd, 2024 (6 days ago)

Member Since

March 21st, 2022

Profile Description

Customer Service/BPO - I have extensive experience (13 years and counting) when it comes to BPO in general. I started as a customer service representative in 2010 for an international airline account and worked my way up to be a mentor and Subject Matter Expert. I was also able to explore technical accounts for domain registration and website hosting as well as hard sales account for VoIP products.

Social Media Moderation - In my current company, I started as a Social Media Team Leader where I handled a team of staff who are working with affiliates and media buyers. We are the ones responsible for planning engagement and customer support through Facebook in particular. My team was also given the extra task of managing our company's Amazon seller accounts where we manage buyer messages and seller feedback. After four years of handling my team, I was promoted as Customer Service Manager (Brand Integrity) where I was mainly in charge of the brand reputation of our e-commerce brands and platforms. I am familiar with various tools such Zendesk, LiveChat, AgoraPulse, Twilio, Gorgias, and GSuite.

Technical Writing - I have an English degree and my very first job after graduation was with a content solutions company where I was tasked to read lengthy articles and come up with a concise abstract using specific keywords that would boost search engine optimization (SEO). I can also do transcription, and captioning. 

Team Management - I have a total of 5 years experience in leadership role (4 years as a team leader and 1 year as Customer Service Manger for an e-commerce company.) I have handled cross-functional teams that handle email, live chats, social media, and Amazon which honed my coaching/mentoring capability.

Top Skills

Customer Support

Office and Administration » Email Management

Office and Administration » Travel Planning

Other Skills

Marketing » Content Creation » Blogging

Customer Support » Email Support

Office and Administration » Transcription

Customer Support » Phone Support » English Speaking

Marketing » Content Creation » Creative Writing

Marketing » Content Creation » Proofreading

Marketing » Content Creation » Technical Writing

Real Estate » Appointment Setting

Customer Support » Phone Support

Customer Support » Social Media Moderation

Office and Administration » Translation

Office and Administration » Personal Assistant

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Cainta, Rizal
Tests Taken
English
C2(Advanced/Mastery)
Uploaded ID
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