01bdfc908 d84d

Customer Service Manager

80 ID PROOF
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EXPECTED SALARY
Php 50,000.00/month
( $900 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
20 hrs/wk
( $10.40 USD/hr )
EXPERIENCE OVERVIEW
7 yeas in front line Customer Service, 4 years in Social Media Customer Support, 1 year Customer Service Managerial position
BASIC INFORMATION
Age:
34
Gender:
Female
Location:
Cainta, Rizal
Tests Taken:
English
 C2(Advanced/Mastery)
Last Active:
November 25th, 2022 (yesterday)
Member Since:
March 21st, 2022
SKILL SUMMARY

Customer Service/BPO - I have extensive experience when it comes to BPO in general. I started as a customer service representative in 2010 for an international airline account and worked my way up to be a mentor and Subject Matter Expert. I was also able to explore technical accounts for domain registration and website hosting as well as hard sales account for VoIP products.

Social Media Moderation - In my current company, I started as a Social Media Team Leader where I handled a team of staff who are working with affiliates and media buyers. We are the ones responsible for planning engagement and customer support through Facebook in particular. My team was also given the extra task of managing our company's Amazon seller accounts where we manage buyer messages and seller feedback.

Technical Writing - I have an English degree and my very first job after graduation was with a content solutions company where I was tasked to read lengthy articles and come up with a concise abstract using specific keywords that would boost search engine optimization (SEO). I can also do transcription, and captioning.

WORKER SKILLS
TOP SKILLS
  • Appointment Setter
  • Email Management
  • Personal Assistant
  • Research
  • Transcription
  • Travel Planning
  • Speaking
  • Translation
  • Writing
  • Blogging
  • Creative Writing
  • Editing Proofreading
  • Technical Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

Office & Admin (Virtual Assistant)
SKILL RATING
  • Appointment Setter
  • Email Management
  • Personal Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Creative Writing
  • Editing Proofreading
  • Technical Writing

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

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