Angelica

Customer Service Medical Virtual Assistant |Patient Support

80 ID PROOF
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Overview

Looking for full-time work (9 hours/day)

at $6.00/hour ($1,188.00/month)

Bachelors degree

Last Active

December 3rd, 2024 (yesterday)

Member Since

March 20th, 2022

Profile Description

Diligent healthcare assistant with 5+ years experience with handling patient medical records, inbound and outbound calls and providing quality customer service to patient and providers. I am committed to providing exceptional support to medical professionals and their patients. My background in customer service, combined with my knowledge of medical terminology and HIPAA compliance, allows me to efficiently  manage patients interactions, schedule appointments , handle medical billing inquiries, and more. I am passionate about helping healthcare providers improve patient care through efficient administrative support.. I’d like to have an opportunity to bring the skills I have and learn more things as a Medical Assistant

Top Skills

Experience: 2 - 5 years

- Handled high volume number of customer inquiries per day via phone, email, and live chat, resolving issue in the first contact - Maintained customer satisfaction rating 90% by providing quick, courteous and accurate assistance. - Recognized for outstanding performance and awarded

Experience: 2 - 5 years

- Provided virtual administrative support to healthcare providers, including appointment, scheduling, patient follow ups, and medical records management. - Managed patient communications via phone, email, and chat, ensuring timely and professional responses to inquiries. - Assisted with medical billing, and Insurance claims, resolving billing issues and verifying insurance coverage. - Maintained HIPAA compliance in all interactions and data handling, ensuring and confidentiality of patient information.

Other Skills

Experience: Less than 6 months

Experience: 1 - 2 years

Experience: Less than 6 months

Experience: 2 - 5 years

Experience: Less than 6 months

Basic Information

Age
26
Gender
Female
Website
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Address
Mabalacat, PAMPANGA
Tests Taken
DISC
Dominance: 0
Influence: 0
Steadiness: 0
Compliance: 0
Government ID
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