REVA| Dropshipping Expert | Amazon VA

Overview

Looking for part-time work (6 hours/day)

at $7.00/hour ($924.00/month)

College Degree

Last Active

April 4th, 2024 (21 days ago)

Member Since

June 4th, 2015

Profile Description

Before I dUpgrade to see actual info to work at home in 2017 to spend more time with my family, I was in the BPO industry. I spent 9 years in customer service for United Airlines, WaMu (now Chase), eBay, Amazon and Walmart. I started as an agent then moved up from Subject Matter Expert to Quality Assurance Associate, Team Lead, Communication Coach then I moved to Training. Having taken on various roles, I have acquired and developed skills and expertise that I have helped passed along to new remployees.

As a trainer, I have developed an incredible attention to detail to make sure I don't miss out on important tasks. I am a very organized person and planning my agenda on a daily basis has always been a habit for me. Part of my tasks as a trainer for an online retail account is to help design the curriculum and learning modules for all learners. This endeavor requires in-depth understanding of the retail and customer service industry, great amount of online research and content writing. And so far, I’ve handled over 40 successful classes using the modules and curriculum I helped create.

When I started to freelance in 2017, I worked with several dropshipping companies and Amazon FBA sellers. Here are some of the tasks and skills I've learned and acquired over the years as a VA:

*Managed customer service and ensured contact tickets are resolved promptly
*Managed returns, refunds and replacements  *Dropshipped and fulfilled orders in Walmart, Amazon, eBay, Facebook
*Communicated with suppliers for any inquiries/concerns
*Found suppliers for SKUs with good profit margins
*Resolved chargebacks and claims 
*Managed Amazon Seller Central and eBay accounts
*Familiar with Shopify features and can navigate the platform well
*Utilized Shipstation and Goorooship for order fulfillment
*Proficient in Slack, Groove, Helpscout, Asana, Trello, Zendesk 
*Seasoned in MS Word and Outlook, with basic Excel and Powerpoint knowledge
*Wrote product descriptions for Amazon product listings
*Wrote store policies and processes for other VAs to follow
*Created email response templates 
*Have basic Photoshop skill
*With over 10 years of Customer Service experience (email, chat, phone)
*Designed training curriculum and training materials 
*Trained and onboarded newhires 
*Experienced in Amazon PPC Report

I also scored above average on my customer service and Basic English skill tests. And I can back that up with my 12 years experience in customer service. Helping people is something I'm passionate about.