General Virtual AssisUpgrade to see actual infot | Customer Service Representative

mark as hired


Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

College Degree

Last Active

December 6th, 2023 (today)

Member Since

March 17th, 2022

Profile Description

Hi, I'm Upgrade to see actual info! I am a highly skilled and experienced General Virtual AssisUpgrade to see actual infot, Social Media Manager, and Web Researcher. My goal is to help you maximize productivity by taking care of mundane tasks and freeing up your time to focus on growing your business.
With 8 years of experience, I have a proven track record of success in various industries. If you want to drive your business growth, let's work together to achieve your goals.

My skills set includes:

1. Comprehensive administrative, virtual, and executive support:
- Email Management
- Calendar and File Organization
- Data Entry Jobs
- Fast typing with 86-100 wpm

2. Graphic design and social media management:
- Engagement and advertising posts
- Content moderation and management of social media via comments
- Graphic designing (Canva)

3. System Tools proficiency and familiarity:
- Google Suite, Outlook
- Shopify
- Slack, Skype, Telegram, Viber, Upgrade to see actual info
- Microsoft office (word, excel and PowerPoint) and Teams

4. Web Researcher and project-based task proficiency:
? Product listing & research via Amazon, eBay, Walmart, etc.
- Copywriting
- E-commerce AssisUpgrade to see actual infoce
- Customer service or support via call, email or chat
- Lead Generation

In summary, I'm reliable and results-driven freelancer who can help you with various tasks and projects. If you're looking for a dedicated and skilled professional to help you in growing your business, feel free to contact me. Let's work together to achieve your goals and elevate your business!

Top Skills

Customer Support » Chat Support

Experience: 2 - 5 years

I work as a Chat Support Representative for a Telco Account serviced by Afni. I can type between 86 and 100 words per minute with perfect accuracy. I achieved my metrics and rose to the position of Top Agent. As a chat support agent, I was able to develop my ability to multi-task, concentrate, handle numerous issues, and be grammar-conscious with spelling and capitalization. I am also a responsible and quick learner while doing this. I can certainly operate alone with little direction.

Customer Support » Ecommerce

Experience: 2 - 5 years

I worked as a Retail Support Representative, we send emails to update or track their orders, answer calls for inquiries on orders, we help them placing an order for their photography needs. We also have Chat Support 24/7 to assist customer in their equipment orders. I also did cater product research, product listing and dropshipping through eBay, Amazon, Walmart, Rakuten, etc.

Customer Support » Content Moderation/Management

Experience: 2 - 5 years

Monitoring, reviewing, and filtering user-generated content to make sure it complies with the platform's rules and standards is part of content moderation management. This procedure is essential for preserving a secure and beneficial online community where people can interact. Understanding the norms and guidelines of the platform as well as the relevant laws and regulations is essential for managing content moderation. Additionally, it entails managing and training a group of content moderators that regularly analyze and assess user-generated content. Maintaining current with the most recent trends and problems in online content moderation as well as creating and putting into practice new tactics and technology to enhance the process are additional requirements for effective content moderation management. I wanted to ensure that everything was great because I pay attention to detail.

Other Skills

Customer Support » Ecommerce » B2B

Experience: 6 months - 1 year

Virtual Assistant to a flower shop, caters orders and calling florist to send orders to the nearest flower shop in customer's area. Emailing and sending text to the customer. Updating tracking information, processing tickets for the claims. Updating sales and providing positive feedback on the website reviews.

Customer Support » Healthcare

Experience: Less than 6 months

I was able to gain experience with a variety of talents while working in the BPO sector with several lines of business. The world's most flexible workers are call center agents. Even though we didn't have English majors, I could communicate in English. Even though I'm not an accountant, I review the bills. Even though we are not computer adept, I troubleshoot and resolve problems. Even though I don't have a psychology degree, I can handle angry and abusive people with ease. I could need shock absorbers. Even when it wasn't my fault, I apologize. I gave assistance to those who had done me no harm. Even though I'm struggling within, I put on a real smile.

Customer Support » Technical Support

Experience: 1 - 2 years

I worked at Concentrix for six months as a customer service representative, helping healthcare providers and determining if clients were covered by their health insurance. Also, I confirm that the medications are covered. I was given a promotion to Technical Support Representative after six months. I was able to remotely scan the customer's machine for malware and perform basic troubleshooting.

Basic Information

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Marikina City, Metro Manila
Tests Taken
Score:  135
Dominance: 24%
Influence: 9%
Steadiness: 39%
Compliance: 28%
B2(Upper Intermediate)
Uploaded ID
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