General Virtual AssisUpgrade to see actual infot | Customer Service Representative

I work as a Chat Support Representative for a Telco Account serviced by Afni. I can type between 86 and 100 words per minute with perfect accuracy. I achieved my metrics and rose to the position of Top Agent. As a chat support agent, I was able to develop my ability to multi-task, concentrate, handle numerous issues, and be grammar-conscious with spelling and capitalization. I am also a responsible and quick learner while doing this. I can certainly operate alone with little direction.

I worked as a Retail Support Representative, we send emails to update or track their orders, answer calls for inquiries on orders, we help them placing an order for their photography needs. We also have Chat Support 24/7 to assist customer in their equipment orders. I also did cater product research, product listing and dropshipping through eBay, Amazon, Walmart, Rakuten, etc.

Monitoring, reviewing, and filtering user-generated content to make sure it complies with the platform's rules and standards is part of content moderation management. This procedure is essential for preserving a secure and beneficial online community where people can interact. Understanding the norms and guidelines of the platform as well as the relevant laws and regulations is essential for managing content moderation. Additionally, it entails managing and training a group of content moderators that regularly analyze and assess user-generated content. Maintaining current with the most recent trends and problems in online content moderation as well as creating and putting into practice new tactics and technology to enhance the process are additional requirements for effective content moderation management. I wanted to ensure that everything was great because I pay attention to detail.

Virtual Assistant to a flower shop, caters orders and calling florist to send orders to the nearest flower shop in customer's area. Emailing and sending text to the customer. Updating tracking information, processing tickets for the claims. Updating sales and providing positive feedback on the website reviews.

I was able to gain experience with a variety of talents while working in the BPO sector with several lines of business. The world's most flexible workers are call center agents. Even though we didn't have English majors, I could communicate in English. Even though I'm not an accountant, I review the bills. Even though we are not computer adept, I troubleshoot and resolve problems. Even though I don't have a psychology degree, I can handle angry and abusive people with ease. I could need shock absorbers. Even when it wasn't my fault, I apologize. I gave assistance to those who had done me no harm. Even though I'm struggling within, I put on a real smile.

I worked at Concentrix for six months as a customer service representative, helping healthcare providers and determining if clients were covered by their health insurance. Also, I confirm that the medications are covered. I was given a promotion to Technical Support Representative after six months. I was able to remotely scan the customer's machine for malware and perform basic troubleshooting.