Paul

Virtual Assistant

85 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $3.00/hour ($264.00/month)

Associates degree

Last Active

June 27th, 2023 (275 days ago)

Member Since

March 16th, 2022

Profile Description

Hi! My name is Upgrade to see actual info Upgrade to see actual info but you can call me PJ. I worked at a BPO company before for 2 years as a CEA (Customer Experience Analyst) and I can say that I am fluent in speaking and understanding the English language. My job is to ensure the quality of work that our agents provide. I created a lot of Google Sheet files regarding the agent's scores, analytical data, Sheet with Autocrat and so on. I am going to be honest and say that I am not an expert when it comes to formulas in Google Sheets. However, I can say that I can hold my own because I am resourceful, hungry for knowledge, I want to learn more and explore. I am also the one who talks to our clients via Google Meets/MS Teams, reporting the status of the account to them and providing visual data for their Upgrade to see actual info is also my duty to check our agents' calls one by one and provide recommendations for improvement.
I am a techie person. I also learn fast when it comes to trainings and other similar things because I want to continue learning from other people or experience it myself.

Top Skills

Customer Support

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Other Skills

Marketing » Content Creation » Proofreading

E-Commerce » Inventory Management » Quality Control

Customer Support » Technical Support

Office and Administration » Translation

Design » Adobe » Photoshop

Customer Support » Email Support

Customer Support » Phone Support

Office and Administration » Microsoft Excel

Office and Administration » Email Management

Office and Administration » Personal Assistant

Basic Information

Age
Not Specified
Gender
Male
Website
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Address
Tondo, Manila
Tests Taken
IQ
Score:  118
DISC
Dominance: 21
Influence: 27
Steadiness: 20
Compliance: 32
English
B2(Upper Intermediate)
Uploaded ID
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