My previous Virtual Assistant job was as a Logistics Facilitator for an Australian 3D printing supply company where I was tasked to coordinate with suppliers, customers and partners to ensure the flow of products, and manage orders and stocks on the company's website. Aside from my work experience, I have also taken up online training courses to further improve and add to my set of skills and tools as a Virtual Assistant.
I believe that with my dedication and diligence towards my work, my drive for efficiency and excellence, my communication and other skills that I've acquired from my studies and work experience, I will be a great addition to any organization or company that are looking for quality Virtual Assistants.
Here's a list of my knowledge and skills: Adobe Creative Suite (Lightroom, Photoshop, Premiere) | Microsoft Office (Word, Excel and Powerpoint) | Google Apps (Drive, Docs, Sheets and Slides) | Typing speed: 90 words per minute | Hardware and software troubleshooting.
Recently acquired knowledge/skills from latest work experience: WordPress (beginner) - for previous work’s e-comm site (adjust stocks, price changes and add new products, etc.) | WooCommerce (beginner) - process orders, change status of orders (tracking details to be sent to customer, logistic issues, completed and delivery confirmed) | Amazon VA - completed an online course on how to start and manage an Amazon FBA store.
I have gained experience and skills in Data Entry, Email Management and Excel from my previous job as a Logistics Facilitator. Using Excel, I organized data, updated stocks and prices, etc. I was assigned to handle email monitoring where I checked emails being sent by my colleagues, and I coordinated with different departments to respond accordingly to emails.
I have excellent English communication skills, with the ability to speak, read and write the language with minimal difficulty. I have been using English as my primary language in my previous job as a form of communication with my Australia-based client when we coordinate and work on tasks, and process necessary reports and documents.
I have experience in customer support in my previous job - both email and phone - as it was part of my job as a Logistics Facilitator. I make sure customer interactions with the organization are positive and leave them satisfied. I respond to their inquiries and complaints, and assist them with completing their orders, all while remaining polite and professional. I also have experience in Social Media Community Management, particularly in responding to comments and inquiries, and also moderating a Facebook group. This is part of my part-time job.
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