May

E-commerce VA and Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $7.39/hour ($1,300.00/month)

Associates degree

Last Active

February 6th, 2023 (416 days ago)

Member Since

March 13th, 2022

Profile Description

I'm Upgrade to see actual info, a customer-focused Customer Service Representative and Virtual Assistant. Who creates a comfortable and satisfactory environment for clients, builds a positive rapport with customers, and converts prospects to long-term clients who keep returning satisfied.
With over 7 years of track record in handling customer complaints & feedback, resolving conflicts, troubleshooting issues, persuading & convincing clients, handling emails and chat supports, and answering product questions, I have gathered notable skill sets needed to serve as your customer service representative and retain old and new customers as well as convert prospects to loyal customers.
I am super efficient in the following categories:
? Effective Communication? Persuasive Speaking? Customer Retention? Conflict Resolution? Offering Product/Service Recommendations? Resolving Client's Queries? Email, Phone, and Chat Support? Inbound and Outbound Calls? Research
I have a heightened knowledge of notable CRM tools like
? Zendesk? Freshdesk? Webmail? Salesforce? Google Suite? Microsoft Office? Slack ?Trello? Clickup? Zoom???Skype? Google Meet
I am willing to learn new software and tools if they will help your business increase productivity. I'm excited about joining your team and proving that I can work well independently and under minimal supervision.
I am looking forward to being part of your amazing company.

Top Skills

Customer Support

Customer Support » Ecommerce

Customer Support » Phone Support » English Speaking

Other Skills

Customer Support » Phone Support

Office and Administration » Data Entry

Office and Administration » Email Management

Office and Administration » Personal Assistant

E-Commerce » Inventory Management » Quality Control

Design » Web Design & Page Layout

Customer Support » Email Support

Customer Support » Technical Support

Office and Administration » Translation

Web Programming » CMS » Wordpress

Design » Print Design

Office and Administration » Travel Planning

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Binangonan, Rizal
Tests Taken
IQ
Score:  125
DISC
Dominance: 38
Influence: 18
Steadiness: 22
Compliance: 23
English
C1(Advanced)
Uploaded ID
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