Virtual Assistant

• Answer calls, messages, and emails both from guests and operations team per day. • Provide prompt customer support with a professional, friendly, and patient attitude. • Proactively memorize listing’s details and company services. • Train new hires on company specific policies, procedures, and guidelines. • Diagnose and resolve issues guiding customers through step-by-step solutions. • Politely address any customers’ complaints, escalating to management when necessary. • Prepare and forecast schedules for cleaning, maintenance, and inspection for properties. • Create tasks and assign to the correct staff in order to resolve concerns/issues reported by customers. • Manage and create the cleaner’s schedule for the week. • Monitor and verify the tasks on breezeway and made sure that tasks were correctly done by cleaners, inspectors, and maintenance staff. • Update corresponding monitoring sheets and prepared reports as scheduled.

• Provided one-on-one tutoring sessions on the English language and assisted in the development of stronger learning and studying techniques, while enhancing communication and active listening skills. • Facilitated English competency assessments and prepared students for interviews through role play activities. • Developed and implemented engaging exercises to improve students’ English listening, speaking, and writing skills. • Conducted free trial lessons to potential students resulting in increase in student enrollments. • Created a welcoming and nurturing online class environment that made the students feel comfortable. This helped me maintain a high booking rate from loyal students.