Shopify Store Manager | Executive Assistant | CS Manager

I bring a wealth of experience from my tenure with various Shopify eCommerce companies. In my capacity, I've been entrusted with the seamless management of store operations, which includes the careful selection and uploading of products. Additionally, I've been responsible for meticulously calculating pricing for each item, curating product collections, and serving as the first point of contact for customer support inquiries that necessitate escalation to a manager. My approach to these tasks is both friendly and professional, ensuring a positive and efficient experience for customers and colleagues alike.

For a duration spanning over two years, I held the role of Executive Assistant to the CEO, where my responsibilities encompassed a wide array of tasks. These included proficiently managing the CEO's calendar, meticulously arranging travel plans and itineraries, skillfully scheduling both personal and business appointments, and ensuring timely reminders were dispatched. Furthermore, I was entrusted with the meticulous preparation and distribution of daily reports, adeptly managing email correspondence, and representing the CEO by signing agreements on their behalf. My role also extended to overseeing banking activities, proficiently handling payments, and a host of other essential functions, all of which were executed with a friendly yet professional demeanor.

Over the past five years, I've had the pleasure of serving as a Customer Support representative at a reputable shipping company in the United States. In this role, I've had the privilege of assisting customers in various ways, from handling inbound calls and providing proactive updates to reaching out via email to address their inquiries. Additionally, I've been responsible for initiating the necessary ticketing process with partner carriers to investigate any instances of delayed or lost packages. I take pride in delivering friendly and professional assistance to our valued customers.

Much like my role as an Executive Assistant, I also served as an Administrative Assistant for a company specializing in dating services. In this capacity, I diligently took meeting notes and compiled comprehensive notebooks containing all the key points discussed during video calls with clients. Additionally, I undertook the task of transcribing audio recordings and transforming them into detailed notes for our clients. My commitment to maintaining a friendly yet professional approach ensured that our clients received the utmost attention and support.